Phipe: Automatic Dialer for Skype

By: Alfred Anderson

Skype is one of the most used free voice over Internet protocol solution. It is well known media to connect to a remote user and is extensively used for telecalling purposes across the world. However, in the case of a telecalling company/ call center that needs to make calls to a large list of clients in a short interval, a need of an automation system arises that makes the process simpler and faster. This is exactly where an automatic Skype dialer can prove to be an indispensable utility.

Phipe automatic dialer for Skype is one such utility, which every telecalling / call center businesses should implement to facilitate their processes. The software application is highly customizable and integrates an organization's CRM with Skype. However, in case an organization does not use a CRM, plain-text CSV files can also serve the purpose. Phipe automates the calling process by retrieving a list a contact numbers based on the criteria/ parameters set by the user. Once the list is generated the calls can be scheduled accordingly.

Apart from the above utilities, Phipe also offers some supportive features. The users can add their specific comments with respect to a client in the contacts database, create call dispositions, view contact information, create do not call lists, facilitates automatic detection of common file delimiters and also lets calls to be scheduled within a session.

Phipe is an easy to use utility. The user specifies selection criteria to Phipe; it then sends requests to select the related records. Once the user gets the sorted list; the call is initiated and directed to Skype through Phipe. Skype then sends back the response to Phipe.
While disconnecting the call, the user sends the request to Phipe, which initiates the disconnecting process. Skype then sends back the response to Phipe, the disposition field is then updated and the next number is dialed.

All those involved in the process of making calls to a large list of contacts through Skype need automatic desktop dialer software that makes the entire process a lot faster and simpler. Their search surely ends with Phipe.

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