Integrity Between Call Termination and Service Providers

By: Kristen

Call termination is a terminology used for the process of getting connected through VoIP. It actually means facilitating a path or route though which voice is transmitted over the internet. This service is used for transmitting calls to several nations using the medium of the internet networks. Several service providers have sprung up over the years that provide termination services to people all over the globe.

The providers of call termination range from higher Tier providers to lower Tier providers. The tier-1 provider is generally a service provider that has its own physical network for successfully routing international as well as national clients. So, they are the ones who actually originate and terminate a call as they have the right to do so.

There are also tier-2 service providers that lease network from the tier 1 providers and then provide the services to their clients. The general trend is that the higher tiers charge for network or route that they offer to the lower tiers. The lower tiers, however, benefit from availing the services as they themselves do not to need to make any investment for the technical equipment required and the infrastructure that goes into having the routes authenticated. There is also a third level of service provider known as tier-3 and these usually provide services after leasing them from some providers from the higher tiers. Thus, the call termination service becomes simpler and more reachable to people living in remote corners of the world.

VoIP Call termination has reached a competitive edge and the rates charged by different service providers are different that make the market very volatile. Besides, the stability of a network and the quality of voice are other aspects on which an end user should concentrate before subscribing to a call termination service provider. The parameters that help in judging the clarity of voice are ACD, ASR and PDD. One can also look for a detailed call duration report before closing the deal with any call termination service provider. A good service provider, has the capacity to incorporate features in their service such as keeping a check on the minutes being used, customers call flow and renewal of minutes. Then there is also the support of a fully trained technical team that work 24 x 7 hrs to provide efficient support via emails and chats in order to enable the ongoing VoIP telephony to work without any breaks.

The customers can also go into deals with the service providers and select a few countries where they are making most of the calls. Once these areas are identified, the next step is quite simple. The end users have to select the provider that delivers services in those areas.

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