Dish Network is #1 in Customer Satisfaction

By: Julia Hall

DISH Network has yet again been ranked #1 in customer satisfaction by the ACSI.
Michael Kelly, Executive Vice President of Echostar (parent company of DISH Network), said "Our No. 1 ranking in customer satisfaction by the ACSI demonstrates DISH Network's commitment to provide the best value in pay television, a commitment reflected in the company's phenomenal growth in recent years. We continue to work hard to deliver the highest-quality, all-digital programming, including broadcasting local channels in 158 markets and in all 50 states. We will constantly seek to unveil new technologies, while providing the lowest all-digital prices in the nation. In short, we intend to build upon our industry leadership and work to satisfy all our customers." DISH Network received the highest score among all satellite and cable TV companies in the results of the index released today; beating out DirecTV and other pay TV providers. This is the fifth year in a row that DishNetwork has beat out all competing cable companies -- covering every year that the University of Michigan has assembled the index for pay-TV companies. Dish Network also ranks No. 1 in Customer Satisfaction among Cable/Satellite TV Subscribers by J.D. Power and Associates, giving Dish Network a clean sweep of the most widely recognized customer satisfaction awards.

EchoStar Communications Corporation (NASDAQ: DISH) serves more than 11.2 million satellite TV customers through Dish Network, the fastest-growing U.S. provider of digital satellite TV services in the last five years. DishNetwork subscribers get literally hundreds of video and audio channels, Interactive TV, HDTV, sports and international programming; together with professional installation and 24-hour customer service.

Whether you're looking for a receiver that can pause live TV or an HDTV-ready system, there is a DISHNetwork receiver with the features you need. Dishnetwork makes it easy to choose which HD programming you want, with unbeatable pricing, no long-term subscriptions, and advanced high definition receivers to perfectly compliment any Dishnetwork system.

DISH Network will roll out Video on Demand (VOD) service by March, 2006 to new customers with DISH Network's digital video recorder (DVR), the DISH Player-DVR 625.

"DVR customers will be able to choose from hours of Hollywood hit movies and watch their favorite stars whenever they want using DISH On Demand," said Michael Schwimmer, executive vice president of Marketing and Programming at DISH Network. "DISH Player-DVR, with its advanced pause, reverse and fast forwarding capabilities, offers a better VOD experience than any other satellite or cable TV provider."

DISH Network's VOD service will eventually offer as many as 100 movies shown on TV for the first time, with new movies premiering every week. The DISH Player-DVR 625 will receive movies via satellite, and DISH On Demand will be accessible by pressing the DVR button on the DISH Network remote.

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