Working With Difficult Employees

By: KMArticles
Dealing with difficult employees is perhaps the hardest part of running a business. It's a tricky aspect, for many reasons and many business owners are completely unprepared to deal with this problem.

So why should you even bother trying to tackle these management issues? Don't you have enough on your plate trying to manage and run your business? The answer is that often the difficult employees are not necessarily the disposable ones.

Bear in mind that such individuals come with a variety of personalities and problems. They might display a strong work ethic, show a certain loyalty to the company and might even get along (on a limited basis) with most of their co-workers. Others might show different qualities, butting heads with colleagues, showing little work ethic and displaying a lack of pride in their work.

If the latter is the case, consider moving that employee elsewhere or terminating them if necessary. You should use standard progressive discipline and termination procedures.
But since many difficult employees fall into the former group, you need some management tips to deal with them.

You Can Deal With Difficult Employees

Here are a few suggestions for dealing with difficult employees.

* First, you must get into the right mindset. This is not an emotional battle, so don't get involved with the difficult behavior. Remember, you only need to deal with this person at work. Sometimes not getting emotionally involved is enough to lessen the aggravating behavior. Often, difficult people enjoy getting a rise out of others.

* Second, try to remain approachable. Depending on their personality, some employees will respond better to a manager who keeps an "open door" policy and invites comments and dialogue. And if the situation gets really bad, you can always say you were available for conversation.

* Third, do a consistent "check in" with the worker to be sure that you understand each other. Often, misunderstandings and lack of communication are at the root of difficulties with other people. Always making sure the employee understands you and visa versa. If you can, regularly meet with this individual. Work with him or her to ensure they are meeting your agreed upon goals both on projects and with others in the organization.

* Finally, don't stand around arguing with the employee. Often, this personality type is stubborn and won't be convinced of any argument but his or her own. Make your point once, clarify if necessary, and move on. This not only proves your position as the manager who doesn't have to justify their position but also saves you precious time.
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