Virtual Call Center Customer Solutions

By: Remy

It would be more correct to describe the Promero On Demand virtual call center solution as a combination of the different software than to cal it just one call center software solution in itself.

As an integrated call center product suite, the Promero ProStar On Demand actually fuses together the functions of three products into an integrated hosted platform. The three different software used here are the ProStar CRM, the ProStar Lead Manager, and the Contact Center Anywhere from Oracle. The ProStar On Demand is geared for use by call center operators because it combines the functionalities of a customer relationship management software, a call center software product, lead management plus sales analytics software in just one cohesive system.

If a call center operator opts to get the Promero ProStar On Demand, he stands to receive a complete turnkey blended call center application (inclusive of VOIP, Recordings, the Outbound Predictive Dialer, and Inbound IVR/ACD, among others.) The Promero ProStar On Demand also grants the customer an integrated CRM application, Lead Distribution functionality coupled with Lead Management functionality, Sales Analysis and Marketing Metrics Reporting, a Call Announcement capability, and the ability to Record and Monitor.

There are further benefits you can derive from this integrated and inexpensive software like the reduced start-up cost since there is no complex hardware to purchase; and the fact that it can be integrated with any pre-existing telephone system.

If you look at the three component software carefully, you will find that the ProStar CRM actually permits your agents to focus more on sales than on just entering data into their desktops. The ProStar CRM is based on the Open Source system of SugarCRM, though this ProStar CRM is an amended version of the original SugarCRM system.

The ProStar Lead Manager, on the other hand, allows sales leads to be produced then delivered via the Internet. The ProStar Lead Manager functions as a complete turnkey system, so that instantaneous lead generation, lead management, and lead delivery to multiple agents, distribution systems and even franchises can be conducted.

And the Oracle Contact Center Anywhere product is a scalable call center solution which can be employed for all sizes of call centers.

With so much going for it, a medium- to large-sized call center would probably find it good to purchase and use this system that can incorporate the good points of all those three software systems into one wholistic call center application

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