How to Find Support for Brother Printer

By: James Kara Murat

With the continuous development of information technology, numerous providers are on a constant search for innovative ideas that will attract more customers into patronizing their products. More than quality products, though, customers are also looking for excellent and dependable customer support from technology providers. This is one reason why a lot of people still go for Brother printers over top competitors.

Brother is committed to providing excellent customer support options for their products. This is one way of assuring each customer that their concerns will be properly addressed should they require assistance in setting up, troubleshooting or upgrading their printers.

On the internet, the main source of support information for all Brother products can be found in http://solutions.brother.com/ The site provides up to date information on everything and anything that has to do with the company's printers, faxes and other products. The website offers a user-friendly interface that guides you through the step-by-step process of finding the answers to your queries.

When you visit the website, you will be tasked to select the region or country where you are located as well as the desired language or medium of expression. From there, you are to select the type of product that you need assistance on. For instance, you have a Brother HL-2040 monochrome laser printer. All you need to do is pick out that model from the list and you will get routed to the page where you can get software updates, downloads for drivers, instructional manuals for that particular model and troubleshooting options. The page also provides a link for the detailed specifications of that model as well as other options that are available for you including cartridges, toners, servers, etc.

If you want to try solving your issue on your own, you can browse through the frequently-asked questions page and try to look for solutions from there. The page offers valuable information about troubleshooting brother printer issues so that you don't have to waste your time calling for help.

For those who want to get a customer support toll-free number for Brother, you've got a challenge ahead of you. Some users found it difficult to get a support number for the company. It's not listed on their support website. There are no options provided for if you want to contact support personnel for help through the phone.

Curiously, an independent website lists support phone numbers for various computer original equipment manufacturers. The technical support number listed for Brother printers and faxes is (800) 284-4329 and there is no indication if the service is a paid one for equipment that are still under warranty. You're going to need to check on the documentation that came with your printer to verify if they include guarantees and support options. It is possible that you will have to pay for any support in case your printer is no longer under warranty.

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