Review of Software for Contact Centers Prostar Smart8

By: Remy

For every incoming call that your business receives, call-routing software will usually be able to determine who is calling and where the call needs to be routed to. Superior software can also tell why people are calling by using software which allows you to obtain information from your customer database. This software is so advanced that just from the incoming number; the call will get routed to the correct department or person. This kind of software can also recognise which resources are available and which ones are required for the caller on the line. These resources are based on agent's skills, availability and how long the queues are.

Smart8 is one of these advanced software programmes and will allow you to optimise your telephone sales by improving customer service before you have even answered the call. Automatic caller identification ensures that every incoming call is transferred to the best operator for their needs.

Smart8 is a very intelligent call routing software which boasts a number of different features including integrated IVR and speech recognition which allows it to handle and transfer calls without the need for another telephone operator. With this software, you can be ensured that each call is sent to the right operator every time which significantly increases customer satisfaction and therefore make a sale more likely.

Using this call routing system reduces the number of missed calls as well as the number of calls sent to wrong departments or people. It also shortens the call duration on every call allowing your telephone agents to make more sales and improve customer relations.

The benefits of ProStar Smart8 are endless, but include: improving your customer service, saving time on the rerouting of calls, not having to put customers on hold for long periods of time and therefore reducing the waiting time, making the most out of your existing staff even when it gets very busy so you don't need to employ more staff and increase running costs and it is very easy to install and use.

The programme will allow your company to route 800 inbound calls to your network automatically. You can have the calls routed to mobile phones, home numbers, offices, computers and other franchises without having to do any of the work yourself. The call routing is based on a number of different criteria such as postal addresses and codes, caller ID, skills, customer importance and many other factors that you can choose from.

One of the best features of this software is that you do not need to download any software or hardware and it works with every type of telephone network. It is a browser based programme which is incredibly easy to use. It is ideal for call centers and other businesses where there is a high amount of incoming calls.

The easy installation means that you can start using it instantly and increase your revenue and customer satisfaction straight away. The customers will not be aware that anything is different, they will just notice that they are always put through to the right department and there are no long delays or cross-communications. It is the latest in call routing software which is so important for businesses nowadays.

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