Guide to Technology

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Building A Help Desk

    View: 
ScienceLogic: What's your real job when you're not here?



Cummings: "I'm a consultant. I have a networking services company through which I offer services all the way from Layer 1 to desktop support."

ScienceLogic: How long have you been involved with Interop?

Cummings: "I attended my first show in 1996. I volunteered for my first shown in 1999 and haven't missed a year since."

ScienceLogic: What makes you want to come back each year for the additional punishment?

Cummings: "Working with the team, which are long-term established friendships at this point. That and the excitement of working with the new technologies as they or even before they come out."

ScienceLogic: In Las Vegas you were Team Lead for Help Desk. What are you going be doing in NY?

Cummings: "Same thing. That position incorporates some management over the show floor and off show floor area. That's kinda where they put me and I've been doing it solidly for about 5 years."

ScienceLogic: What are the biggest changes you've seen in the show over the years, what sticks out?

Cummings: "The amount of monitoring that we have and what we do with it has really been changing. We went from more, to almost none and now back to more. We've been through numerous vendors and apps over the years and until recently weren't overly happy."

ScienceLogic: Did the integration between Service Desk and Monitoring that ScienceLogic created help streamline things in a meaningful manner?

Cummings: "Absolutely. In the short time that we have to get things setup there's no way to integrate multiple products in this area. Having things pre-integrated allowed us to quickly link network events and the related tickets together in the management system [EM7]."

ScienceLogic: Moving forward on the Service Desk, do you think you can move away from your current paper driven process to a completely paperless process?

Cummings: "I could potentially see it changing as we get the process down and fine tune it. We might be able to get an electronic interface for people. It's tough. There's always going to be an aspect of the shows we have to hand off on paper and get to legacy people such as electricians and movers."

ScienceLogic: If there was one thing you could improve that you think would make the overall show or help desk operate better, what would it be?

Cummings: "We need to keep refining processes down to get information into EM7. Get better at using the integration and automation that already exists in EM7."
Building A Help Desk
After you solve the problem of generating traffic to your website, it then becomes necessary to capture the name and email address of your visitor so you can build your own customer list. If you fail to do this, your business will fail. For more details visit to www.build-huge-list.com .It's amazing to me how many people spend a ton of effort and money on getting visitors to their site where they pitch a product in hopes of getting a sale and then fail to capture their visitor's name and email address. You must focus your attention on building your list instead of on trying to make your initial sale. Remember, only 1 in a 100 people is going to buy your product after arriving at your website. You must capture the other 99 people's name and email address so that you can show your product(s) to them again in the future.

There are a few techniques you can use to capture your visitor's information and build a lucrative list. Here are the three ?biggies? which are the most effective:

1. The Squeeze Page

2. The Pop-Up, and

3. A Simple Opt-in Form

The best method to use of the three ways to build a list is the squeeze page. A regular opt-in form might get a 10% to 20% opt-in rate, while a squeeze page is more likely to produce a 20% to 40% opt-in rate of the total number of visitors who arrive at your website.

A squeeze page is a web page with only one purpose: to capture the information details of your visitor. The squeeze page is different from using a pop-up or normal opt-in form because you don't allow your visitor access to your website unless they give you their name and email address, and/or other details.

Therefore, a squeeze page must ?sell? the benefits of your website to your visitor. A good squeeze page must have a strong benefit driven headline to grab the reader's attention, some bullet points outlining the benefits of your website, and a call to action.

The best squeeze pages are not long. Do not make your visitor scroll down the page to opt-in. Other best practices include placing your photo on the page, make bold every other bullet point, and put a box around your "call to action" which is merely your opt-in form. Tell the visitor exactly what to do in no uncertain terms.

You must provide enough information to entice your visitors to leave their name and email address. Use good copywriting and sales techniques to ?squeeze? your customers into joining your list. To ensure that people opt-in, you usually have to bribe them. To know more logon to www.build-own-list.com .Offer some kind of free gift to bribe your visitor. A short report, a mini-course, a subscription to your newsletter, or an audio or video file is usually enough to get your visitor to join your list. In your call to action, be sure to let your visitors know that they will be given their free gift immediately after clicking the ?submit? button located on your form.

Just a note here: You will not be sending your customers to your web page immediately after they enter their information details. Instead, you will send them to your ?One Time Offer? page which is the subject of one of my other articles in this series of articles on list building.

Newbies are often afraid to use a squeeze page. They think that not enough people will choose to opt-in to their list. It's true that you will need to write convincing copy and you will have to offer a valuable gift to get your visitor to opt-in. But you need not worry about visitors who don't choose to opt-in. If your visitors are not even interested enough to give you their email address, then they probably won't be interested enough to buy from you either.
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About Author
Both David Link & Paul Anndy are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

David Link has sinced written about articles on various topics from Information Technology, Software and Information Technology. David Link is president and CEO of ScienceLogic. He and his partners built a thriving company from the ground up by focusing on delivering "products that just work" to the underserved. David Link's top article generates over 14800 views. Bookmark David Link to your Favourites.

Paul Anndy has sinced written about articles on various topics from Search Engine Marketing, The Internet and Bad Credit Loans. http://www.37-list-building-secrets.comhttp://www.mailing-lis. Paul Anndy's top article generates over 60500 views. Bookmark Paul Anndy to your Favourites.
Conducting An Interview Questions
Allow yourself a few minutes before commencing the next interview. This will help you make the right decision. If you rush and make the wrong choice it may be a concern for the company
 
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