Communicationis the name of the game.  Whether yourbusiness is selling, manufacturing or any other business you, your employeesand your customers need to be able to communicate.  Every business has to install a phone system butif you choose a hosted PBX you will gain a number of extra options, which willbe extremely useful to your business.



 

When a company buys a standard PBX system the costs willmore often than not be around the $10,000 figure with an expected life span ofapproximately 6 years or so, after which a replacement would likely beneeded.  Look at these figures againstthose of a hosted PBX system where costs are monthly for each user.  This will help with your cash flow situationas you only pay for that which you use.

 

When you buy a hosted PBX it enables you to have a greaterdegree of control.  Adding users,altering extension positions or numbers and other frequently madeadministrative exercises are easily carried out without having to enlist theservices of an engineer.  Plus it can allbe done as soon as you want it.

 

By choosing a hosted PBX system you will always bein touch with your employees.  Whether itis a salesman who spends most of his time out of the office or someone whoworks at home they will be able to receive all the benefits of your hosted PBXsystem with only an Internet broadband connection.  All your employees will be able tocommunicate.

 

You may have a number of staff members that do notwork in the office but they need never feel isolated if you have a hosted PBXsystem.  By using the hosted PBX servicetheir mobile phone can connect them directly to your system.  Should a customer be trying to connect with oneof your employees who is out of the office they will automatically be routed tothe correct location.  Alternatively, ifpreferred, your employee can use a laptop as their communication tool thusreducing the need for yet another piece of equipment.

 

Aswith most things there is one disadvantage and that is a hosted PBX system doesneed an Internet connection and cannot work without one.  In this day and age the internet is almosttotally reliable but there are still a number of problems for example virusesor network failures that can give rise to your business losing communicationalbeit only for a short time.

 

Usually most employees will be able to use their time insome other useful way until the Internet connection is restored but anydowntime can cause problems for companies. However, a hosted PBX system does enjoy one benefit in thesecircumstances, which is that although you will not be able to take incomingcalls or make outgoing calls any customer ringing in will be able to listen toa recorded message or give a voicemail message.