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Exclusive Right To Sell

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When someone attempts to sell us something before we have expressed an interest, the initial thought may be, “Why would I buy from you? You haven't earned the right to sell to me!”



The fact of the matter is that selling, both online and off, is about determining if there is a need before ever attempting to match a buyer with a product or service. It is about providing enough information for the buyer to make the best decision based on their needs. And it is about gaining trust. The most successful sales professionals are those who are a resource before they are a vendor.

Having been in both brick-and-mortar and online sales and marketing for many years, it never ceases to amaze me how many people try to sell without determining the customer's needs. They don't seem to realize that the better the match, the more likelihood for return business. The better the match, the more trust gained. If you depend on repeat business or referrals, trust is absolutely a factor in your customer's decision to come back to you when they need your product or service.

Anyone who has been in business for an extended period of time (or plans to be) would be hard pressed to believe otherwise. Whatever you are selling, the buyer's experience from the initial visit and/or purchase will likely determine whether or not they will ever purchase from you again.

When a customer has a great experience from the beginning the chances of them turning into a repeat buyer is more likely. It is a proven fact: it is more cost effective to have repeat buyers than it is to constantly seek out new customers. That is not to say you shouldn't be adding new clients as part of your business model. Building trust with existing clients will add to your conversion rate more consistently.

What is often missed in the equation of sales and marketing is the lifetime value of a customer. Once the initial sale is made they are forgotten. With proper care, a one-time or occasional buyer can turn into a loyal buyer. And loyalty is more often than not based on trust.

We live in a “try before you buy” society. Because of this many buyers use what is referred to as the buying ladder. The buying ladder is very applicable to brick-and-mortar sales as well as Internet sales.

Before buying a high ticket item, buyers will "test the waters.” This can be done in a number of ways: by test driving a car, taking a tour of a home, asking friends and associates for a recommendation. When purchasing on the Internet it can be downloading a free information item or buying an inexpensive product from a website to test out the level of service, quality of product, delivery time, quality of information (in the case of an information product), and response time. It may even depend on the buyer's “gut feeling.” What are your own buying habits? What process do you go through before making the decision to buy?

When you gain trust people want to do business with you. And they want to tell others about the experience. Have you heard the expression that if someone has a bad experience they will tell more people about that experience than they do a good one? I can't say that I necessarily agree with this statement. There are occasions when I have heard people rave about a great experience over and over again.

Buying decisions are made for a number of reasons, but they ultimately depend upon whether or not the buyer trusts the process. And if they trust you. It is through the process of building trust that we have earned the right to sell.
Exclusive Right To Sell
Congratulations! You've done your homework. You've Interviewed professionals, established a realistic price, completed all repairs. You've made the property sparkle and stage the property for showing.

Now that the sign is in the yard, every hour of every day is show time.

Lights?Camera?Action!

Many sellers post a showing checklist on the refrigerator so they can see it every day. They keep the house in showing condition at all times.

Showing Checklist:

1. Dishes are done and put away.

2. Beds are made.

3. Curtains are open.

4. The house is as bright as possible.

5. Radio and televisions are turned off.

6. Toilet seats and lids are down.

7. Waste baskets are emptied.

8. Washing machine and dryer are turned off.

9. Clothes are hung neatly in the closet.

10. Pets are in their proper place.

11. Children are in their proper place.

12. Lights are on.

13. Guest book and flyers are in a conspicuous place.

14. Jewelry and loose moneys are put away.

15. The entire house is neat and orderly.

Set the Stage

Do everything to create an expansive look. Arrange furniture in a manner that keeps walking areas clear. Keep the center of the room open.

Your collections, photo-lined walls, and overstuffed chairs and ottomans are not an advantage when showing property.

Staging tips:

* Rent a storage unit.

* Thin out stuff.

* Remove clutter.

* Spackle nail holes.

* Clear counter tops.

Serious buyers are mentally moving in. They will look in closets and cabinets. Clutter and disarray make areas appear small.

Smoke and Mirrors

Mirrors - Mirrors make tiny areas seem large. Model homes use mirrors extensively; shouldn't you?

Consider mirrors for small bathrooms, dining areas, hallways, and bedrooms.

Smoke - If you smoke, stop smoking inside the property. You could lose a buyer who is allergic to or doesn't like smoke.

Make an Open House Decision

* Are you comfortable letting people look through the property unattended?

* Do you want to sit in the house and wait for people to come?

* Do you want to spend the money for advertising?

If your property is not on a busy street and highly visible, you can forego an open house.

Greeting the Buyer

When the buyer arrives introduce yourself and have them sign the guest book, which should provide space for:

1. Name.

2. Address.

3. Telephone number.

4. Comments.

Showing

If the buyer is not accompanied by a broker, go through the house with them. Let them browse, remain unobtrusively in the background. Don't hover. You're there to answer questions.

If they're accompanied by a broker, ask them and the broker to sign your guest book. Ask them to take flyers. You don't have to leave the house, but let the broker show.

Don't push. You might spook a buyer. Invite them to come back. A buyer who comes back is interested.

Follow Up

Make a follow-up call to ask if they have any questions and if they have any interest in purchasing.

They may give you valuable feed back.

If a broker has shown your property, call them for feedback.

The more information you have the more apt you are to sell your property.

Receive feedback graciously.

Flyers

Provide two types of flyers:

1. A property information flyer, which includes:

* The property address.

* Heading.

* A floor plan on the back of the flyer.

* The asking price.

* The terms offered.

* Number of bedrooms.

* Number of bathes.

* Square footage.

* A list of upgrades and improvements.

* A list of amenities.

* Your phone number.

2. A loan information flyer which includes:

* Two or three different financing plans.

* Current interest rate choices.

* Various down payment and loan options.

* Terms and monthly payments.

* FHA and VA terms.

Flyers can be as simple or as elaborate as you wish to make them.

Precautions

There are some precautions you should consider:

* People may want to see the house without an appointment. You decide.

* If it's convenient, you may show; if not, ask them to schedule an appointment.

* Confirm appointments.

* Do not show the property after dark, ask them to set a daytime appointment.

* Real buyers want to see the property during daylight hours.

* If a person drops in and claims to be a Realtor, saying they would like to preview for a client, get a business card and ask them to sign the guest book.

* NEVER allow your children to show the property.

Important Negotiating Tips. When you and the buyer negotiate a contract, there are a couple negotiating techniques you need to know:

1. "No!" is a complete sentence.

You don't need to elaborate. Say No and shut up.

2. At an impasse, the one who speaks first loses.

A good negotiator learns to keep quiet.

3. Reduce agreements to a simple form, put them in writing for both parties to sign.

Use your states' approved purchase agreement.

A Truism: Verbal Agreements Are Worth the Paper They're Written On.

If you've read the article, you've learned how to:

* Keep the property in showing condition.

* Greet the buyer.

* Show the property.

* Stage the property.

* Talk to the buyer.

* Follow up.

* Make a guest book.

* Make Information flyers.

* Decide to hold an open house.

* Take precautions.

* Negotiate.

Good Luck Selling

Copyright (c) 2007 Wee Dilts
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About Author
Both Kathleen Gage & Wee Dilts are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Kathleen Gage has sinced written about articles on various topics from Marketing, Computers and The Internet and Sales and Negotiation. . Kathleen Gage's top article generates over 2900 views. Bookmark Kathleen Gage to your Favourites.

Wee Dilts has sinced written about articles on various topics from Finances, self improvement and motivation and Marketing. Wee Dilts created the original for sale by owner flat fee MLS program, authored the best selling ?How to Sell Real Estate by Owner? book, and has assisted FSBOS since 1983. Colorado For Sale by Owners can register for MLS, purchase her book, or download F. Wee Dilts's top article generates over 22200 views. Bookmark Wee Dilts to your Favourites.
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