To list and select a solution, simply use your favorite search engine to display the available solutions. Read the instructions, descriptions and system requirements of the solutions to check if they meet your requirements. Select a solution, download it and install it.In your search for freeware, keep your eye open for links that claim to be free while offering only a free trial version for a fixed time period. In addition, keep in mind the required useful features, administrator and user functions and whether you need multi-operator support.
If your business does not require multiple operators,avoid going for complex software that provide features such as unlimitedoperators.Similarly, if your website does not support PHP, avoid selecting PHP ticket systems. Choose a web-based tool if you wan't your software to beaccessible from any where.Let's look at the features of some freeware helpdesk software such as Help Desk Lite, Trouble Ticket Express, and HelpDesk Connect.
Help Desk Lite is simple to work with and provides the basic functions of ticket tracking and assigning operators. It is a CGI script written in Perl. This software supports the use of emails to communicate with customers by integrating the email-based system into a workflow with features for tracking tickets, entering custom mail forms and assigning tickets to operators.
To use Help Desk Lite,you do not need a constant Internet connection. An operator can login to the system, select a service ticket and take it's ownership. The software copies the message of the request and sends it to the operator as an email.The operator can then use the email application of his or her choice to compose and send a response.
Trouble Ticket Express is a web-based freeware helpdesk software that allows you to respond to customer inquires from any location using a web browser on any operating system. It supports tracking of tickets through bulletin board correspondence, which displays the entire sequence of correspondence for each trouble ticket in one view.
You can also determine whether a ticket is open, closed or pending for want of more details.
HelpDesk Connect can be hosted remotely and supports in-built customer and ticket databases, FAQ builder, file attachments and automatic escalation of tickets. A user can define up to 10 custom fields to store desired information in the databases.
A field may be displayed in the form of a text box, a checkbox or a list. These fields may be set up as read-only, mandatory or hidden. As soon as a problem is solved, the FAQ builder publishes the solution in a knowledge base that customers can later search on.
Helpdesk Software Open Source
Using PHP helpdesk software, you can give 24/7 online support to your customers at your website. Instead of investing heavily on telecommunication and IT infrastructure, you can achieve more efficiency and at the same time increase performance by using an online ticketing system. It serves the purpose of satisfying customers with quicker and higher-quality service. It does this by enforcing a process for handling customer requests and providing information to customers.
Customers can either find solution to their problems on their own or submit tickets for requests that need immediate resolution. You can veiw the tickets by logging in to the system and then reply to them. In addition, you would be able to track all correspondence and action taken for the ticket so that you can use the information for future reference and analysis. Certain web-based PHP solutions provide features such as live chat and ability to customise the knowledge base or FAQ. This helps in making your helpdesk more dynamic and complimentary to your web site.
A web based PHP helpdesk software that you can choose is Omnistar live. It allows customers to easily create tickets through an interface or send email-based inquires that are automatically directed to the help desk. Their instant chat system allows you to directly chat with visitors and customers. This system can be used to market your web pages and get information such as most-visited pages and so on. The software also provides a tool that can be customized to guide customers to solve their problems in a step-by-step method.
It's common knowledge that businesses that focus on satisying their customers grow quickly. You can take a step in that direction by selecting a PHP-based help desk system such as Hesk that connects to a MysQL database. You can use it to install a ticket based helpdesk on your website. To do this, you would need Windows, UNIX, FreeBSD or any other server compatible with PHP on MySQL, PHP 4.3.2 or later, a MySQL database and FTP access and program. Both your service staff and customers can make use of a user-friendly interface to submit and manage tickets respectively.
The PHP helpdesk software, Hesk supports unlimited user-defined accounts for service staff, unlimited groups, pre-defined responses, ability to attach files, customizable fields in customer entry forms, in-built spam blockers, advanced search functions, email alerts for notifying addition of tickets and their responses, smooth translation to other languages and user-friendly web interface. You can redesign the look of the software to match your web site by modifying top, bottom and layout.
Translation is made easy by using one language file to store all text. Hesk is free to use whereas most commercial helpdesk software cost above $200. It is secure and simple, so much so that even the installation script is simple and sets your helpdesk up and running in no time.
Gary Jezorski has sinced written about articles on various topics from Web Development, web development and Email Marketing. If you need a powerful solution for your support make sure you check out the Premium Response Freeware Helpdesk Software for more info.. Gary Jezorski's top article generates over 49500 views. Bookmark Gary Jezorski to your Favourites.
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