How can two people win an argument? That's impossible. Not really. In noted relationship author, Gary Smalley's study guide to his DNA of Relationships best seller, he writes:
Winning is finding a solution both people feel good about'in healthy relationships, everyone wins. If we see relationships as teamwork, we can commit ourselves to working on cooperative strategies. (Pg. 21, The DNA of Relationships Version 1 ? Study Guide)
I read Dr. Smalley's entire book about the DNA of relationships and it taught me that becoming a mature adult only happens when I learn to take responsibility for my actions and do not blame others for how I feel. For example, I am not truly emotionally mature, if I consistently blame my partner for my own unhappiness. No one has the power to make me happy or unhappy. My feelings are in my own control and I allow people to have power over me if I am not taking responsibility for my own healthy attitudes.
One of Dr. Smalley's steps towards resolving conflicts is to ?Establish a no-losers policy.? That is exactly the point I was trying to stress previously. All parties involved in conflict should come out the winner because we are trying to find a compromise to our conflicts of interest. For example, if your partner refuses to spend quality time with your family and friends, but expects you to spend time with his family and friends, do not give in to an argument that you cannot win through a screaming match. Believe me?been there, done that. It doesn't work. Try to listen and come up with a compromise.
Conflict in relationships is very good, so long as it's not happening more than the good times occur. When we're involved in a serious relationship, we obviously tend to spend a great deal of time with our partner. When conflicts arise, and they will, we need to learn healthy conflict resolution techniques. If you need to take a class or read a book on the subject or just discuss this topic with friends, do whatever it takes, but learn the strategy. Your relationship with your significant other will benefit immensely.
Conflict resolution teaches you to become a listener and not just someone who spouts off whatever he or she is thinking without giving the other person involved a chance to get a word in edgewise. When you really listen to your partner, you may actually hear some good sense and realize that your ways are not always the right ways. So many times we are too busy trying to get our agenda accomplished that we need some good conflicts to shake us up and hopefully, lead us into paths toward healthy reconciliation. Try to come up with some sort of compromise that you both can live with so in the end, no one is the loser. True communication and compromise is what cements a relationship together and enables it to weather great storms, which are sure to come.
How To Win An Argument
The first step is to double check the fee that you do not agree with. You should be sure that the charges that you are disputing are not valid ones. Think how foolish you would feel if you call your service provider and denied a charge, only to realize halfway through the debate that you did incur that particular fee.
Once you know that your have a valid argument, you can place a phone call to your cell phone service provider. You should have your bill ready with the disputed amounts highlighted so that you can find them easily during the course of the conversation. You should also have in mind what amount should be credited to your bill.
When you call your cell phone provider, you should call the company's support number. While this service is usually answered by an automated system, you can usually dial 0 to talk to a person. Make sure that you do talk to a human being.
When you do reach a service representative, be polite and courteous and do not lose your temper. Becoming angry will only make the representative defensive and less likely to listen to your arguments with an open mind. You should explain calmly the charges on your bill that you do not agree with. The representative may discover an error with your bill immediately. While you are talking to the service representative, make sure that you write down her name and either an employee identifier or an extension number. You should also write down any information and commitments that the agents agrees to do for you. If you have more than one charge that you are debating, be specific and deal with one fee at a time. If the agent resolves one of your issues, the rest will often times fix themselves.
After a period of time, you may have to call the support line again if your matter remains unresolved. You may want to call at a different time of day than you did the first time to ensure that you talk to a different service representative. You may end up getting different results.
If you still are not satisfied, ask to speak to the manager. You may also have to write a letter to the company and follow up in a few weeks time to make sure that it was received. You should be aware, however, that written replies from a company are often form letters and do not address personal issues. Instead, you may want to contact the FFC (Federal Communications Commission) or the Better Business Bureau.
While the Business Bureau will send a letter of complaint to the company on your behalf, you may get faster results by contacting the FFC. Since this is the agency the regulates these cell phone companies, those businesses would rather resolve issues presented by the agency on your behalf than to deal with the FCC for an extended amount of time.
You should always check your monthly cell phone bill. If there are any charges that you do not agree with, you should take whatever steps are necessary to have these charges removed. No one wants to pay for something they did not use.
Both John Smithe & Douglas Stewart are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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