In a world of expanding communication systems, it is necessary to be able to manage the entire spectrum of communications from landlines to Internet and mobile phones to email. In addition to being able to manage the cost of communication systems, it is important to manage staff productivity, network efficiency and bandwidth utilization. Having information about the ways employees are using communication systems empowers managers to make decisions that can improve productivity and profitability for the company.



Companies with worldwide office locations find the task of managing communication devices particularly difficult. PBX-integrated call management systems can seamlessly integrate communication devices in real time across multiple office locations and deliver reports, trend analysis and proactive alerts around system use. Regardless of whether the company is using VoIP, regular telephone service or a combination of both, the results are based on how various types of communication are being used and the cost of that communication. The information in these reports provides managers with vital business intelligence they need to run a streamlined, cost-effective communications systems.

PBX-integrated call management systems are equipped with a range of standard and custom reports that are easily automated with output on screen, print or email. They have many standard report templates designed to meet the typical needs of a communications management solution. These template reports include cost analysis, traffic times, and trend reports. But if these templates do not fully cover the exact needs of the end user, an advanced filtering system can also be included that enables end users to easily design and update any number of customized reports, saving valuable time while fitting the needs of the end user.

These PBX-integrated telemanagement systems are also equipped with a versatile alarm system that alerts key personnel of actions of particular interest within the communications system. Alarms can be customized and sent to an individual or a group, typically via e-mail or flagged on screen. Alarms are instant, providing information in real time once a call has been terminated. Many times, default alarm templates are available, including one that identifies when and from where a 911 call was placed. One company found this function particularly helpful in their multi-level office building to identify if an emergency call was in fact an emergency or if it was an accidental misdial. Alarms can also be scheduled to show when no calls are received within a certain time period or when the length of the call is more or less than the specified parameters. Alarms can also be used for immediate detection of fraud and security breaches as well as alerting the end user of telecom equipment failures. All of these alerts can quickly and efficiently provide the end user with the information necessary to keep the business running smoothly and efficiently while providing a safe and secure environment for their employees.

Companies use these PBX-integrated call management systems to monitor their employee activity and telecommunications usage. They are able to spot fraud at its onset and able to identify cost saving opportunities sooner rather than later. These systems allow companies to properly manage their telecommunications systems with consistent return on investment within three to four months of installation.