Businesses should never forget that Six Sigma will deliver the desired results only when it is aligned properly with the core organizational goals and objectives. If an organization fails to do this, it could lead to a situation wherein the implementation team may be able to achieve its individual targets but the main goals and objectives of the organization may get neglected.
In such a situation, the organization may find it very difficult to maintain competencies that are necessary for staying ahead in the race.
Six Sigma And Business Goals
Every organization aspiring to become a Six Sigma enterprise should make efforts to implement its concepts and methodologies in such a way that it finds favor with the core goals and objectives of the organization. This is, however, easier said than done - because usually the core goals and objectives of a business are completely different from the objectives of a specific implementation project. The best way for a business is to tweak or alter standard 6 Sigma implementations programs in such a way that the results obtained therein are in line with the core goals and objectives.
To achieve this, businesses need to form a core team composed of representatives from top and middle management and Six Sigma professionals such as Green Belts, Black Belts and Master Black Belts. This group can then be entrusted with the task of identifying all the different parts of the implementation project that can be tweaked without affecting the overall usability of the implementation project. 6 Sigma professionals can chalk out the finer details in consultations with the top management officials and make the final blueprint available to all the implementation team members so that they can understand the changes that have been effected.
How It Is Done?
For better understanding, let us discuss the topic with the help of an example. Assume that one of the core objectives of a business aspiring to become a Six Sigma enterprise is to improve customer satisfaction by 30% in the next six months. In this case, the core team as described above can chalk out the finer details of the implementation project to include activities that will ultimately help the organization to achieve the stated objective. In this case, the activities may include the use of customer surveys and test questionnaires for gathering data related to customer needs and requirements. This is so because the main aim here is to improve customer satisfaction, which can be accomplished only when the Voice Of the Customer (VOC) is taken into consideration.
Similarly, other Six Sigma concepts and methodologies can be employed for achieving results that are in line with organizational goals and objectives. The bottom line is that in theory, it can be aligned with all types of organizational goals and objectives, but the actual results will always depend on the innovativeness and expertise of the core team assigned for this job.
Organizational Goals And Objectives
No organization, even if it were interested in profitability as a prime goal, could avoid producing some kind of social benefit or avoid intending at least in some part to achieve some kind of goal, which is other than purely making money . If something else were to be required in order to start up a business enterprise in addition to defining the essence of the goal of a business as being "a business to make money," then there must be another element, which is the defining feature of the business, in addition to the profit margin. Making profits is not a goal on its own. It does not define the mission of a business. One must add in something else in order to produce a product that is needed, or to provide a service that is requested. The notion of filling some kind of social need must be taken into account, when one is starting up a business enterprise.
That is the reason why business enterprises consider today the creation of social value or the fulfillment of a social need as necessary. Of course, it is understood that the desire for the acquisition of personal or family wealth, lies at the basis of business activities. What is being suggested here is that the drive to obtain personal wealth cannot be actualized without taking social needs into account. While it could be argued that the fulfillment of social needs is not a self-conscious ethical act, it certainly can be self-conscious. But whether or not one also derived a profit from one's actions, would be a separate question from whether or not one's actions produce social value. If one's actions produce social value, such actions can be construed as ethical, whether or not they are also profitable. In addition, the defining of business simply as an activity that intends to make profit without referring to social values, is incomplete, since it totally omits both how and why such a profit is made. For a definition to fully satisfy the nature of business, a reference to social value cannot be omitted. A definition of business just as a definition of economics must make a reference to social value and thus, must make reference to ethics, in order to be comprehensible. The values that one attempts to realize are the whys and the wherefores of business activities. Business has no definition, if social needs and social values are excluded, when one attempts to define it.
Thus, it is essential to notice that whether or not the provider of the service or the manufacturer of the product has in mind any social value to be gained from that service or product, the service or product in itself, must provide some social value. It may be argued that some services (such as usurer), or some products (such as drugs), provide disvalue rather than value, but it would be difficult to provide many examples of a good produced, or a service provided, that did not provide some social value. There may be debate as to whether the next effect of the product or a service, is a value or a disvalue to society. Still this does not affect the point that every good produced, or every service provided, does not produce some social value however minimal, or however counterbalanced it is, by some social disvalue that is produced. What follows from this is that there is no such activity as a business venture that is totally divorced from producing some social value.
If it were true that every business enterprise must produce some social value, then to take the consideration of value as part of what is produced must be encountered at the core of a business enterprise. When we consider that ethics is relevant to business, then one must take ethical considerations into account when contemplating the role of the organization.
Both Tony Jacowski & Jonathon Hardcastle are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Tony Jacowski has sinced written about articles on various topics from University, Six Sigma and Information Technology. Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online six sigma training and certification classes for lean six sigm. Tony Jacowski's top article generates over 90500 views. Bookmark Tony Jacowski to your Favourites.
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