Upgrading a business phone system is, whenever possible, a much more cost effective alternative to replacing a business phone system. Replacing a business phone system can be an expensive and time consuming endeavor, to say the least. The biggest obstacle most businesses face when upgrading is that many business phone systems are expandable to a limited degree. Some systems have limitations that will force a business to completely replace their existing equipment. For this reason alone, it is essential that businesses consider both their current and future needs before making a phone system purchase.



If you or whoever originally purchased your equipment planned properly, upgrading your phone system could be as simple as adding a few new phones to your line structure. Some business phone systems, such as key systems, are limited in their expansion capabilities. They are lower in price than private branch exchange systems and are suitable for smaller businesses that don't expect to expand beyond the maximum number of lines and handsets. Private branch exchange systems, however, are extremely expandable and often offer more options, although the difference between the overall functionality of the two systems is disappearing.

In either case, it is imperative that you consider your present and future needs for terminals. Outgrowing a business phone system because you have reached its maximum expansion capability can be very costly. You should always contact your phone equipment provider for information on which systems are likely to be a good choice for your organization prior to purchasing. Most wholesalers and retailers of business phone equipment have worked in the field long enough to be able to give you solid advice that can keep you from making a mistake. You should also consult your local or long distance phone service carriers for information on installation costs and upkeep. With a little research and planning, your business phone system should be an investment that saves you money.