One characteristic of good communication skills is the ability to start a conversation. How are you supposed to start a conversation anyway? Starting a conversation is very interesting and it has been coined with so many names. Bachelors call it pick up lines. Salesmen call it pitches. Writers call it an introduction. Come to think of it, how do you even start talking about starting a conversation? Here are some tips that you might want to consider so that you can start a conversation well.
1. Do your homework. If you are going to talk to someone and you know who you are going to be talking to then you should review this person's background. You have to do your homework. If this person is a Nobel Prize winner then you should review this person's works. If this person is a businessman then you might want to learn a little about this person's business and the industry it is in.
If you are going to talk to someone and you have been informed about it already then you better do your homework. The best examples of these people are the talk show hosts. Look at David Letterman, Oprah, and Conan O'Brien. These talk show hosts know a lot about their guests.
2. Don't come on too strong or too soft. When you meet someone for the first time, you have to strike a perfect balance between aggressiveness and passivity. If you come on to strong then the person you are talking to might think that you are too aggressive. This person might think that you are a harmful and desperate person.
On the other hand, if you come on too soft, this person might think that you are simply uninterested in talking to them. You certainly do not want to go to these two extremes. You have to strike a perfect balance and find the right way to talk to this person.
3. Say the first lines clearly. When you talk to someone for the first time, you have to be very clear when you talk. You do not want the first words out of your mouth to be misinterpreted right away. This is certainly the last thing that you want to happen. If you are going to say something then you have to make sure that you get your idea across properly.
4. Use the person's name if you have been introduced. It is good to use the person's name when you talk. This makes the person feel special and unique. If you want to get on the good side of a person then you should use their name often when you talk to them. If you have not been introduced then you should introduce yourself and allow the other person to introduce him or herself to you. Be civilized and act as human beings with each other. Be diplomats in your own right.
5. Avoid sensitive topics like politics, religion, and sexual orientation. If you are going to talk to someone for the first time then you should avoid sensitive topics as much as possible. There are too many issues in sensitive topics like politics, religion, and sexual orientation. It is not advisable to talk about topics like this because you might end up quarreling and debating at the end of the day.
You certainly do not want this to happen to you. Starting a great conversation should not be so hard at all. If you want to build rapport with a fellow human being then you have to make it a point to talk properly and communicate your ideas effectively. Be as polite as possible and avoid topics that will do more harm than good. If you want to enjoy conversation with another person then make sure that you hone your communication skills by practicing the tips mentioned.
Ways To Start A Conversation
They may make you sound clever, but your elevator pitch, infomercial or positioning statement don't exactly make for good conversations. Which is a shame, because last I checked, even a sales conversation is just that – a conversation.
So what can you say to a prospect sitting across the boardroom table, or someone you meet at a networking event or the beach bum in the next chaise longue? How can you start a conversation in a totally natural, familiar way that doesn't sound like a sales pitch to the other person, doesn't feel like a sales pitch to you, and yet increases your chance of getting your next referral or making your next sale?
Unfortunately, there's no such thing as a magical phrase or headline that will make the other person want to buy your product or services – it just doesn't exist.
What does exist, however, is an approach that will elicit interest from the other person so that he or she will want to engage you in a conversation. As a copywriter, I have adapted several copywriting styles and approaches for use in verbal conversations.
Here are three of my favorites.
#1 The Provocative Question
Chances are, you've seen this technique on websites, flyers and direct mail. It's Copywriting for Direct Marketers 101, and it works just as powerfully in verbal conversations. In fact, it works so well that I'm surprised people don't use it more often!
The best way to come up with a Provocative Question is to ask yourself the following:
“What question can I ask, such that the response from the other person allows me to say, 'That's what I do…'?”
The best Provocative Question pinpoints a problem or a symptom of a problem that the other person has. However, don't get trapped into thinking that the problem has to be a big, generic problem that the category as a whole solves. It can be a small but nagging problem, or even a one that people have when they deal with your competitors.
Many people have a hard time coming up with Provocative Questions because, ironically, the most compelling ones are also the simplest and most obvious. Another thing that people have trouble with is answering a question with a question -- when someone asks us a question, we're wired to answer. What I am suggesting here is that you use that wiring to your advantage.
Here's an example. When someone asks me what I do, I often answer back with a Provocative Question like this:
"Well let me ask you a question. When you go to a networking event or when you have to introduce yourself in public, how confident are you with the way you describe your business?
Almost every time, the person acknowledges that he or she doesn't feel confident with the way they describe their business. In that moment, I have engaged the other person's interest by presenting what I do in a way that's personally meaningful to him or her. Then, what generally ensues is a conversation about the sales and marketing challenges they have and how I can help.
If, on the other hand, the person responds by saying that they‘re totally confident with the way they describe their business, that's cool too. I have two choices; I can either move on to another provocative question, (such as, ‘That's great, do you get the response you want or would you like more people to ask for your business card, even in social situations?'), or I can talk about how being confident about the way you describe your business shows you have exceptional clarity the true value you offer to your clients -- and how that's the absolute most fundamental plank of your sales and marketing.
It's all good -- it's all about having a conversation around an issue that's both A) important to the other person, and B) related to a core challenge that you help your best clients solve.
#2 The Level-Setting Statement
If you're a financial advisor, consultant, or in any other crowded profession where your prospects are very familiar with -- perhaps even jaded about -- the kind of work you do, this one's for you.
The 'level-setting statement' is a universal statement that gets the other person nodding in agreement and then, WHAMMO! your point of difference hits them like a ton of bricks!
Here's why it's such a powerful technique. You can only be different in comparison to something else. That's what the level-setting statement does — it establishes what that something else is.
Here's just one example from an event planner I worked with:
"There are five specific areas of expertise that are absolutely critical in major event planning. (Pause – and wait to see if the other person wants to know what they are.) While there are a lot of excellent event planners who can do a good job in one or two of them, it's extremely unlikely that any one event planner would be an expert in all of them. Because I've been in the business for 15 years -- on both the corporate as well as on the vendor side -- I've developed a detailed planning process around each and every one. That's what enables me to track and manage the myriad of details to guarantee a successful event."
By stating the level-setting statement up front, you educate the other person about the industry you operate in, and establish a frame of reference that gives meaning to the differentiation you want to communicate.
You can use this approach to challenge an underlying assumption that people have about the industry, to illustrate a small but significant problem that generally annoys customers when dealing with your competitors, or anything else that allows you to highlight your solution.
Take a look at your own point of difference. Can you come up with a level-setting statement that will help you stand out even more?
#3 Address The Stereotype Head-on
You know how as soon as people discover you're a _________________(insert your title here), they immediately form an impression about you that's based on a stereotype?
Unfortunately, that stereotype is often negative.
For professions such as life insurance agents or used car salespeople, where the negative stereotypes run strong and deep, I recommend you address the stereotype head-on:
"If I tell you I'm a used car salesman, you'd probably think 'plaid jacket guy who sells lemons to unsuspecting customers', right?"
Pausing here is important here, because you want to give the listener time to move the image of the stereotype from the unconscious part of their brain to the conscious part. They might even want to chime in and give you their negative experience about dealing with ‘people like you'.
Perfect – now their guard is down. Now you can continue on to explain how your business, service or approach ‘fixes' the problem that everyone else in your industry has created.
That's your most compelling differentiator!
Stop selling! And start having real conversations!
Simple as it may seem, everything truly does start with a conversation. You're not trying to tell your entire story, nor are you even trying to get the most important points out of your mouth first. All you want to accomplish is elicit interest from the other person; to have that person say, 'tell me more'.
So don't think of these as sales techniques – think of them as conversation starters.
The rest is up to you. If you are genuinely interested in helping the person you're chatting with, chances are better than excellent you'll finish with a referral or a sale.
Both Peter Murphy & Michel Neray are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Peter Murphy has sinced written about articles on various topics from Modelling, Marketing and Web Development. Peter Murphy is a peak performance expert. He recently produced a very popular free report: 10 Simple Steps to Developing Communication Confidence. Apply now because it is available only at:. Peter Murphy's top article generates over 90500 views. Bookmark Peter Murphy to your Favourites.
Michel Neray has sinced written about articles on various topics from Web Development, Marketing. Michel Neray gives consultants, coaches, trainers and independent professionals a better way to differentiate, position and brand themselves.Subscribe to his e-newsl. Michel Neray's top article generates over 1300 views. Bookmark Michel Neray to your Favourites.
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