Unlike the format of telephone numbers which are geographic in nature, the format of the toll-free numbers is non-geographic. With the introduction of cell phones (in the year 1985) and internet phone services (in the year 2002), your house can have any area code in the United States. However, it will be considered geographic, as the calls from that area code will be termed as local calls where the recipient can be physically located anywhere else.
In the above mentioned scenario, it becomes feasible to track the proper location of the caller from the dial code (e.g. LA or Manchester). However, unlike telephone numbers, toll free numbers can be physically located anywhere in the world.
When a toll free number is dialed, the telephone operator needs to track down the actual physical location of the call. This is the first most important task a telephone operator needs to perform. To achieve this task, an operator is helped by the intelligent network capabilities that are embedded into the network.
To simply things further, the dialed toll-free 800 number is converted into a normal geographic number. Once it is converted into a normal geographic number, it is then routed to the telephone exchange in the normal way in the same manner as other geographic numbers are. Depending upon the case in hand, special routing methods can be applied if required. For example: Time of Day routing.
Note: The fact is that service provider don't charge the caller for calls made to any series of 800 numbers. The charge is recovered from the recipients of these calls, billed by some other method. People often get confused between Toll-free 800 numbers and series if 900-numbers, for which the service provider charges the caller at rates far more than long-distance service rates.
Who Owns 800 Number
The 800 number is commonly used by businesses and organizations to generate sales and leads, and facilitate customer communication. This article will provide information about the background and history of the toll free number. While these numbers may seem to be ubiquitous nowadays, but when they were first introduced, they changed the face of the telecommunication industry, and opened up the possibility for businesses and corporations to use the telephone as a powerful lead generation, marketing, and promotional tool.
The first 800 numbers were created in 1967 by AT&T as a way to reduce the need for extra human operators, who were becoming overwhelmed by the number of collect calls that they were required to process daily. This service was called INWATS, or Inward Wide Area Telephone Service, and the first business to officially adopt the new system was the Sheraton Hotel Chain in 1970. Roy P. Weber is credited with inventing the modern toll free number system, which he called the Data Base Communication Processing Method. This was slow to catch on, and AT&T did not anticipate that in a few short decades, the toll free number would become an integral part of the marketing strategy for countless new and established businesses.
Until the break up of AT&T in 1984, AT&T was the sole proprietor of 800 numbers. The FCC ordered the implementation of a number portability process in 1991, as a way to increase competition. This allowed toll free number subscribers the option of switching carriers without losing their original numbers. Many phone carrier began to offer these numbers as well, and soon consumers had a variety of carrier options to choose from, which resulted in an increase of new numbers, and the widespread usage of them by the consumer, due in part to the increase of usage of the vanity number, as well as the traditional randomly generated toll free number.
Nowadays, the most common type of toll free number is the vanity number, which uses mnemonics to spell out something, usually the name of a business or a catch phrase related to it, like 1800-FLOWERS, or 1800-YELLOWPAGES. These numbers are a good way to brand a company in the minds of the consumer, so choosing just the right number is vital. Since these numbers are free for customers, they are more motivated to call them, and these calls often result in sales, and increased customer service and satisfaction.
Both Jatin Chawla & Jerry Glynn are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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