There are a few very core concepts at the foundation of the Six Sigma techniques and methodologies. Unless we strive at understanding these core concepts which go into the making of Six Sigma will keep on looking here and there but not understanding the fundamentals of Six Sigma. The most important key concept of Six Sigma can be summarized as;
-What is Critical to quality: By these we mean that which attributes are the most important from the point of view of the customer for acceptance of a product or a process.
-What is a Defect: the need arises to identify as to what constitute a defect in the eyes of the customer and what we are failing to deliver which is required by the customer.
-What is our Process Capability: It is of utmost importance to understand what a process is supposed to deliver and what it actually delivers.
-What is the Variation: the difference between what the customer wants and what the customer gets needs to be assessed from the customer’s point of view to arrive at the variations which need improvements?
-How to ensure Stable Operations: The aim is to ensure a consistent result from a predictable process which is aimed to deliver what the customer sees and wants.
-What is Design for Six Sigma: involved identifying and understanding the customer’s needs thoroughly and then designing the products and processes to ensure that the customer’s specifications are met and the defects reduced?
-Methodology to use: Six Sigma is categorized into tow main techniques and methodologies of implementing Six Sigma in any organization. Choice of methodologies usually depended upon a lot of factors and the choice between the two should be done intelligently after due diligence of the requirements. The two methods are DMAIC and DMADV. On one hand DMAIC is used basically for improvements in existing production and service processes, DMDAV is aimed at developing new product design and service processes in a manner that the end product is virtually defect free. Sometimes the DMAIC methods take a U-turn and get converted into DFSS as the process which are sought to be improved upon may require a total re-engineering of the process.
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There may be failures when the program fails to deliver on the promised savings. They are often the result of over-enthusiastic salesmanship. Though it cannot be defined, the failure can be in any form in any program
The Master Black Belts, Black Belts and the Green Belts may sometimes fail to meet the expectations; these may be their failures. Black Belts have to devote their entire time to the program and have at least a basic knowledge of the tools. As the project moves on, they should learn to transfer the ownership of the solution to team members.
A graphical presentation will have more impact on the audience. Additionally, if they are covering up false data or use special effects in their presentations to hide the lack of content, it is an indicator of their failure to take the project further.
Sharing and Communication
The success of any Six Sigma project lies in sharing the credit for the solution with team members and bringing them into the spotlight. Team leaders should try to create exclusivity around the project. Communicating effectively with upper management is necessary for the success of the project. Resistance is a natural reaction to change - it will be encountered in every project.
Ignoring it is not the solution to overcome resistance; awareness about it and a plan to tackle it carefully has to be in place before deployment. There will typically be hurdles in any Six Sigma project. Black Belts should approach the Champions for resolution only after they have tried to take measures to overcome them.
At the same time, they should not avoid taking the roadblock to the Champion if they have failed in removing it.
Objectives
The failures on the part of management and the company as a whole will arise when they fail to rise to the customer's expectations. This happens when they do not align the project to the objectives of the organization. This is the biggest factor for failure. When Six Sigma is deployed without a target or goal or without a systematic plan for a goal, then it is bound to fail.
Change cannot be achieved without a proper change process that involves the participation of upper management. Feedback is necessary for the various metrics in place. The Champion has to be accountable and available for reviews and reporting.
The training of the Master Black Belts and Black Belts and Green Belts has to be carried out in order for them to be aware of the various tools and techniques of Six Sigma project deployment. They should not be used for fire fighting purposes; they should be involved throughout. A reward and recognition policy should be in place to that recognizes the efforts of the core Six Sigma group as well as their teams.
At the same time, it could also be a part of a retention program for trained employees. The top level, as well as middle level management should be accountable. All areas, such as design and marketing, purchasing and sales, production and so on should be considered for Six Sigma project deployment.
Both Alex Gwen Thomson & Tony Jacowski are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Tony Jacowski has sinced written about articles on various topics from University, Six Sigma and Information Technology. Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online six sigma training and certification classes for six sigma pro. Tony Jacowski's top article generates over 90500 views. Bookmark Tony Jacowski to your Favourites.
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