Sure one small business owner warned: “You will be making constant calls to get business. Even the people who want to hire you and say they'll call soon need prodding.” He went on, “So imagine the follow-ups you'll need to do with the lukewarm?”
Another successful business couple, who had just celebrated nine years on their own, urged me to make sure I stick with it for at least a year or two before I plan on seeing major results. They told me they made some dumb mistakes their first year in business.
Armed with some of this wisdom, I just knew I wouldn't be a sad statistic. But I also, perhaps stupidly, thought my experience would be different.
What I discovered over the first six months of owning my S-Corporation is a combination of my gut feelings toward this launch and the experiences of the seasoned entrepreneurs with whom I brainstormed.
There is nothing more rewarding, frustrating, anxiety-producing, or cool as owning my own business. When I hand out my business cards, I get great feedback on the design. Terrific! I went through several printing estimates and two on-site visits with my finalists to even decide who would do my business cards, letterhead, and envelopes. The “R” of Roshini Multi Media is the graphically reproduced version of the “R” of my legible signature.
I wanted a clean and simple black and white card design on easy-to-write-on stock. My printer suggested I make the “R” red as my accent. Perfect! Red's my personal accent color anyway. The rest of the writing is black. The stationery matches the cards.
I print my marketing materials and invoices on the letterhead for now. The printer said doing separate invoices wouldn't be cost-effective at launch. Entrepreneur couple backed that up by saying most invoices could be e-mailed. Great! A few hundred bucks saved.
So I was off and running prior to the final printing of my cards and stationery. Every day is different. This was also the case during my career in television journalism. But this is so different. The task of creating my own daily structure is both freeing and scary as hell. As most entrepreneurs know, the day could start at 6am or 10am but end deep into the night. Weekends are both more enjoyable and more time to work on the business.
So what do I wish I knew pre-launch that I know now? Three major areas of lessons learned. The biggest one is wishing I had more capital to alleviate some of the financial anxiety. I am self-funded. That means I've pulled from all sorts of personal areas to finance the company. I wish I had saved more pre-launch to get me through some of the rough patches.
I also have come to learn how valuable mentors and established small business owners are when it comes to feedback, enthusiasm, been-there-done-that kind of advice. Knowing that going in might have helped me set up regular meetings, weekly or otherwise, with these people pre-launch and during those first few crucial months. Some mistakes already made may have been avoided.
Additionally, launching with a couple established clients would have provided a possible cushion. This is easier said than done for me, coming out of TV news. Some consultants I know went out on their own after working for big firms. They had the possibility of taking clients with them. But perhaps I could have researched and landed a couple key accounts prior to launch. I'll never really know, and I can't worry about it now.
The entire journey has been and is a great learning experience…about myself, business systems, and the interconnectedness of our world's separate parts. And similar to other areas of life, one probably needs to land her own successes and failures to get a complete experience.
I do hope my adventure can help illuminate the way for others...
First Year In Business
While watching marathon runners it's easy to see there are two distinct types of runners. The first gets excited when reaching the finish line. This is the time for putting everything they've got into reaching that goal.
The second type of runner sees the goal and says to himself, 'Now I can slow down. Now is the time to stop pushing myself so hard. I'm almost there.'
The problem with this second attitude is slowing down causes the runner to get passed by more assertive runners. It also limits the runner's chance of reaching the best he can truly achieve. He has limited himself to a mediocre performance. Or worse, he will give out altogether.
These same attitudes also exist in businesses at the end of the year.
There's one group of business owners and decision makers who know this is the time to pull out all the stops. To give it their all to finish at the top of their game and leave mediocre performers eating their dust.
Unlike a real race though, it takes very little effort to finish on a high. That's because most competitors choose to simply sit back and watch the year wind down to an end instead of push themselves to achieve more.
So what is needed to finish first, to truly put your best effort forward and end the year at the top of your game?
First you need to make a commitment to stay in the game. Not to give up and not to make up excuses that it's almost over. And second you need to realize that in business, you get to make your own rules. You can choose your own course. No one can force you to stay in the same under-performing pack as everyone else. You can legally choose your own shortcuts for reaching the finish line ahead of everyone else.
There are several 'shortcuts' for finishing the year on a high note.
First is to look at your current client list and ask yourself, are you fully utilizing the relationships you've formed with your clients? Are you getting maximum use from your client database? When was the last time you made a special offer to your clients of something they actually wanted?
And like a runner handing off a baton in a relay race, when was the last time you passed on the tools needed for your clients to send you more referrals, given them incentives to buy more frequently and in higher volumes? When did you last reward your top performing clients?
If you are not doing these things you are not putting yourself ahead of the pack, you are running along with them with the same mediocre performance.
Also, not only do you need to focus on staying in the game and winning, you must take steps to insure your clients 'stay in the race' with you. And if some have fallen out, you need to take steps to get them back up and running.
This involves including a customer reactivation and client attrition program into your end of year marketing. What type of customer appreciation programs are you using to help your clients maintain their energy and enthusiasm for you? Don't have one? That should be your immediate focus right now. Today.
Second to reactivating clients and preventing attrition is making special offers encouraging existing clients to continuing going strong. To pick up the pace and spend more. Not just because you want them to spend more, but because it's in their best interest.
What type of pace do you think a person would put into running a mile if they were told the reward is a dollar bill versus if a hungry lion were coming after them? What if at the end of the mile is a safe, lion-proof shelter? What level of performance do you think they'd put into this mile? Obviously a huge difference.
But the thing is, the distance has nothing to do with the amount of effort exerted. The distance is the same. But the incentives differ.
It's the same with your end of year offers and incentives. You must make your offers irresistible. Not because it's what you want to give, but because it's something your clients want to get.
These are just some of dozens of ways to end the year on a high note.
Really, if you set a goal to increase sales instead of focusing on just finishing the year you can come out ahead. It simply requires making the decision to put your best foot forward and increase your activity during these final legs of the year.
By doing so you'll stand out well in advance of the pack that simply wants to reach the end of the year. You can come off victorious.
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Both Roshini Rajkumar & Andre Bell are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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