I can't find the costume or item I'm looking for. What should I do?



We have over 100 costumes to choose from - including lots of new styles, and many designed exclusively by us. To assist you in finding an item, type a keyword or item number from our catalog into our search box. If you're still unable to locate the item, please e-mail or use our convenient Live Help feature.I suppose.

When should I expect to receive my package?

We guarantee that your order will arrive within the time frames listed below. The time to process and ship the order is included within each guaranteed time frame. All delivery time frames other than Standard are for the 48 contiguous United States only. Please note: Orders are processed and shipped from our warehouse on business days only, which are Monday through Friday. We don't provide Saturday, Sunday or holiday delivery.

What is the B.S. Halloween Costume Contest?

The Big Scary Halloween Costume Contest is an annual costume contest that occurs around Halloween. Unlike many costume contest around, the jolt's is online. This means that no matter where you party on Halloween you can enter the contest as long as you have a picture to upload to us. After collecting entries, we allow all students to vote for their favorite and the Mizzou favorite goes on to compete in the Jolt National Contest.If you're not 100% satisfied with the merchandise you received, or you'd like to return unopened, unused merchandise, we'll gladly accept your return for a refund. Please follow the return steps on the back of the invoice that was included in your shipment.

What's your return policy?

If you're not 100% satisfied with the merchandise you received, or you'd like to return unopened, unused merchandise, we'll gladly accept your return for a refund. Please follow the return steps on the back of the invoice that was included in your shipment. For quicker processing of your refund, we suggest that merchandise be returned within 30 days of receipt. You may return your package to us using the mail carrier of your choice.Yes. We ship to U.S. military addresses worldwide via Priority Mail from the United States Postal Service.

Why didn't the promotional code work on my Web order?

All promotional codes have certain requirements that must be met. If your promotional code is from a catalog, the criteria and expiration date of the promotion will be located on the inside cover of that catalog. If you received a promotional code via e-mail, the criteria for the offer will be located at the bottom of the e-mail. If your order meets the criteria of the offer and the discount wasn't applied, verify that the promotional code was entered correctly.Yes, we currently ship to most countries around the world. However, due to customs issues, we don't ship to Venezuela, Guatemala, and countries in Africa.

Do you ship to countries outside the United States?

Yes, we currently ship to most countries around the world. However, due to customs issues, we don't ship to Venezuela, Guatemala, and countries in Africa. See our shipping page for more information.