Guide to Technology

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Offshore Outsourcing Call Center

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Outsourcing seems to have recently become a buzz term in the business sphere. Actually, it is not only the word, which has become so popular, but also the process itself. The reality is that many respected businesses aim at outsourcing their business processes. The number of businesses in various industries shifting their work to outside parties is astonishing! If so, outsourcing process must bring quite huge financial benefits to the people introducing it into their businesses.



North America already experiences substantial lay-offs in IT, Web design and engineering as businesses tend to cut in their costs and outsource project, business projects to India, China or Russia.

Today fierce competition in the sphere of outsourcing has grown to the level of competetion not only between individual companies but regions or countries.

I would like to introduce a new player on international outsourcing market that has a hidden potential to become a European Silicon Valley - it's Belarus.

The country's strength is rooted in its mature technical infrastructure and reputable educational system inherited from Soviet times when Belarus used to manufacture over 50 percent of the computers and computer components in the former USSR. A lot of programmers in Belarus have participated in scientific R&D projects for the military, energy and other industries of the former Soviet Union. Belarus is among the few countries in the world whose specialists have been involved in construction of space stations, global communication systems, and nuclear development projects.

Belarus has a well-developed educational system, which currently includes more than 57 high educational establishments that prepare specialist virtually in every field of human activities. Taking into consideration current population (below 10 mln. people) one may get an idea of overall education level in Belarus.

According to the Human Development Report 2005 of the United Nations Development Program, Belarus remains the leader among CIS states in terms of education and takes the lead over a number of developed countries on such indicators as public expenditure on education (6 % of GDP), adult literacy (99.6 %) and youth literacy (99.8 %). There are 58 colleges in Belarus and over 46 thousand graduates annually. 48-50% of the graduates are students of IT and technical universities, that is over 23 thousand new IT and technical specialists annually.

Geographical and cultural proximity to the EU is also important. Minsk (the capital of the Republic) is within a two and a half hour flight from Frankfurt, and one hour after landing you can already be at our office. Lennart Jakobsson, CEO and Owner of Swedish high tech company Litcon Invest AB, says Belarus exceeded his expectations when he came there for the first time: "I met many Belarusian businessmen and IT professionals and was amazed by how easy it was to communicate with them. They are really willing to cooperate and, most importantly, they get things done in a fast and proper manner," he says. Now Jacobsson is considering setting up a software company of his own in Belarus.

Move Your Web is a major outsourcing center in Belarus that managed to benefit from countries potential and its most precious resource - its people. Move Your Web created a team of young specialists who highly knowledgeable in numerous fields. The company offers its customers a unique scheme Offshore

Dedicated Center or ODC. ODC operates as a virtual IT extension of your organization, leveraging a managed team of excellent professionals and solid infrastructure offered at cost effective rates. It will

accumulate both business process knowledge and technical expertise to accommodate to your specific needs. Having several development offices in Belarus MoveYourWeb provides its clients with distance access to highly skilled software and web developers, database architects, QA testers, designers, SEO engineers, and copywriters both on full-time and temporary basis.
Offshore Outsourcing Call Center
As businesses grow it is expected that they will expand the services that they offer their clients. It is imperative that companies are able to meet all of their customer's many and varied needs. Very often the best way to do this is to hire a call center company. In large cities such as Dallas, there are many professional call centers available to help you fulfill your client's needs. Because of this it is important to first take some time and check out various call centers and ask them about the services that they offer and the prices that they charge. This will help you to know exactly what call center services will help you most.

If you wish to offer convenient customer service to your clients you may wish to offer internet help and provide toll free hotlines for them to contact you through. Some outsource call centers can offer both of these services. If you have determined that this is something you wish to do ask about the call center's services before choosing one. Other services you may wish to inquire about are the services a call center will provide for your company.

In addition to inbound call center services some call centers offer outbound call services and other help for your business tasks. Some of these include voice mail services, mailing services and telemarketing services, and comprehensive reports. Each of these services are things you should seriously consider. Voice mail services can help your customers reach you even when both your business and the call center are closed. Mailing and telemarketing services can make potential customers more aware of your services or products. These may be two of the most important services the call center will provide. Both advertisement mailings and telemarketing can greatly increase your business. While you are shopping for services take a close look at prices as well.

You can expect that each service the call center offers will add to your cost. While outsource call centers are less expensive than running your own call center, the price can still add up. If you look closely at prices you will see that typically outsource call centers located outside of the United States are typically less expensive, but you need to remember that you get what you pay for.

Most call centers from outside the United States can not offer proper care for many customers. These call centers typically offer bilingual services in English and their native language. This can mean that many of your clients will sooner or later get left out. In fact even your English speaking clients can be left out. Many of the customer service representatives in foreign call centers speak broken English at best. They can not understand your client's complaints and are unable to give them the information that they need or effectively serve their needs. Since most outsource call centers are located in India, Pakistan, and China the main language they speak will not be the languages you are likely to need the most.

It is of the utmost importance that your call center be able to offer Spanish speaking representatives. Spanish is the second most spoken language in the world. If the call center can not offer service in this language it defeats the purpose of using call center services. A good way to ensure you receive the services you need is to use a call center in Dallas. These call centers offer the services of multilingual representatives. They can also fulfill all other services your company requires. Best of all they can do these things at a reasonable prices.
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About Author
Both Eugene Ivanov & Seomul Evans are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Eugene Ivanov has sinced written about articles on various topics from Buying and Selling Home, Recreation and Sports and Flirting Tips. Move Your Web. Eugene Ivanov's top article generates over 5400 views. Bookmark Eugene Ivanov to your Favourites.

Seomul Evans has sinced written about articles on various topics from Search Engine Marketing, Business Promotion and PPC Advertising. Seomul Evans is a SEO services consultant with a leading US based Se. Seomul Evans's top article generates over 135000 views. Bookmark Seomul Evans to your Favourites.
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