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What Makes A Good Leader

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I. Leaders are trusted



Leaders are effective not because they carry out the best practices competently, or have the best processes, or make a lot of phone calls. Customers will do business with people they like. They like people they can trust, and they trust people who show concern and competence. Employees will work well if they feel heard, if they clearly know what is required of them and if they feel that you understand that they are people too, and make decisions on a daily basis outside of work which affect them and their family.

II. Leaders listen

Listening skills are not hereditary, they are acquired. Most skills are acquired in early childhood and if children do not feel that adults are listening then it is very likely they will not listen as adults. Most people (75% according to some studies) do not listen well. People are motivated by leaders listening to them. People are more likely to follow an example than advice, so create better listeners by being a better listener. Everybody knows something that you don't, and if you listen you will find out ideas that people have for bettering the organization.

III. Leaders do not judge

If you criticize someone's idea they will almost certainly never use yours. Two heads are better than one and effective teamwork should always be considered an option. This means not only teaching others to work together and use each others ideas, but for you to become part of the process.

IV. Leaders delegate

Employees' potential is often wasted. A good leader does not manage every single detail. A good leader recognizes that everyone has skills outside the immediate environment, and trusts employees to use those skills wisely.

V. Leaders motivate

Employees tend to stagnate when motivation decreases. Motivation is not the old fashioned “Do as I say or something bad will happen” – this is fear. That may have short term results but it is not effective longer term. Instead, challenge your employees, it initiates excitement and creativity. Set targets that may be slightly out of their range of achievement, and see what results. Then guide them towards the solution but don't give it. Coach them into discovering it themselves and their self esteem will rise, together with better results for you.

VI. Leaders understand people

People in general do not change much. Look at your employees as they are now. Manage for their current abilities, not for the abilities of one outstanding individual. That individual will find his own way up. By constant observation look at what is required to do the job and become adept at interviewing and hiring.

VII. Leaders learn

Leaders look at themselves and their actions to see if they could have done better, and remember to do it better next time. Leaders educate themselves by searching for information, reading about leadership, talking to other leaders, trading ideas and experiences, and remembering that change is constant. They keep up with all the trends in management, technical, industry and people issues. When their business has grown to employing 5-15 staff, they need to change from a manager of things to a manager of people, and from a technical expert to a strategic thinker.

VIII. Leaders plan ahead

It is not enough to come to work to just do your job, and leave at the end of the day and move on. That is what employees do, that is their contract. Leaders think about “what happens next”, “what if” and have the answers and a plan of action ready. They are constantly thinking ahead, writing down ideas for improvement, and working out ways where the day to day processes work smoothly to give them more time.

IX. Leaders set goals for themselves

Leaders invest time and money if necessary in personal development. Think where you or your business wants to be in 3-5 years time. Write down those goals, and write down what needs to be done to achieve each one. The goals may be financial, personal or hobby related. Map out a plan for your life and if possible put timelines on each objective. Review the plan regularly to gauge results, and modify as required as circumstances change. Seek the support of those close to you who are affected, to gain their buy in, and keep them informed of how you are going against your goals.
What Makes A Good Leader
In a recent study conducted by the Army War College, subordinates of the major generals who are leading the war efforts in Iraq were asked to rate the performance of their superiors.

The survey revealed that the best leaders:

*Keep cool under pressure

*Clearly explains the missions, sets standards and priorities

*See the big picture; provides context and perspective

*Make tough, sound decisions on time

*Adapt quickly to new situations; can handle bad news

*Give useful feedback; sets a high ethical tone

*Are positive, encouraging and realistically optimistic

According to retired Gen. Walter Ulmer, coauthor of the study, ?The study showed that even when tactical and technical competences are excellent, interpersonal skills are critical.?

What's that? People skills are critical in fighting a war? General Patton must be spinning in his four-star grave.

According to Ulmer the survey revealed that it is easier to teach technical skills than to teach people how to gain trust and build teams. In other words, trained tacticians are important, but the worth of a true leader may best be measured by how he leads, motivates, and treats his troops.

The study further showed that many key behaviors these generals exhibit were learned by example. Their former superiors displayed people skills and whether intended or not, taught those skills to their subordinates. This means that good leaders produced good leaders. I'm sure the flipside is just as true. Bad leaders often produce the next generation of bad leaders. We see it in business everyday. The recent rash of corporate scandals didn't just involve the bad guys at the top. They often involved subordinate executives who were following the leader's example and carrying out his not-so honorable plans.

Not surprisingly, the same traits found in the generals leading the effort in Iraq are the same traits found in many successful executives and entrepreneurs.

Keeps cool under pressure

Contrary to what many believe, being an entrepreneur is not always a walk in the park. There is constant pressure coming from many fronts. Pressure to make a sale, to meet payroll, to keep the doors open, to keep the employees in line, and on and on. The best entrepreneurs learn to thrive under pressure. Pressure becomes a motivator, not a detractor.

Clearly explains missions, sets the standards and priorities

Successful entrepreneurs understand that the organization runs smoother, better, faster if everyone is on the same page. A good leader makes sure his subordinates understand the mission at hand. He makes sure that everyone understands the expectations, goals and objectives. He shares his vision and lays out the plan of attack.

Sees the big picture; provides context and perspective

Many executives and entrepreneurs can not see beyond the edge of their desk. Great leaders not only see the big picture, they make sure their team sees it, as well. They share their vision and perspective for the long haul, not just the battle being waged today.

Makes tough, sound decisions on time

One trait of the successful entrepreneur is the ability to make decisions soundly and quickly. You must weigh your options and choose a direction with minimal consideration time. Procrastination has no place in battle or in business. Procrastinating entrepreneurs will quickly become someone else's procrastinating employees.

Adapts quickly to new situations; can handle bad news

In business some days are diamonds and some days are coal. Successful entrepreneurs are prepared to deal with the day no matter what it brings. They do not stick their heads in the sand and wait for the bad news to go away.

Gives useful feedback; sets a high ethical tone

A good leader listens more than he speaks. He takes input from the team and makes decisions based on that input and his own expertise. He sets the example that he expects his team to follow.

Is positive, encouraging and realistically optimistic

A good leader never lets his team see him sweat. He does not broadcast his negativity because he knows negativity is contagious and will spread faster than the plague. A good leader encourages his team to perform no matter the odds. He is the positive force that keeps everyone motivated to win.

Every entrepreneur should take a lesson from these generals, as should every corporate executive. I'm sure it would cut down on the time many of them are now spending in the stockade.

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