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Effective Communication In Workplace

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How do you react and response when communicating with others? Do you always say the right things at the right time? Do you then wish to always say the right things at the right time? The truth is: you could really do that.



Have you ever wondered why do our eyes move upwards, downwards, to the left, and to the right? They definitely do not move to entertain: each eye movement reflects and indicates internal neurological information processing where our brain and nervous system work interactively together.

Our eyes move to send signals to the brain and stimulate its sensory systems to access information. By observing which direction a person moves the eyes, you are able to recognise how that person represents information: visually, auditorily or kinaesthetically.

Understanding how a person represents its internal information (representational system) allows you to build rapport with them easily. When you move your eyes up, you are seeing visuals internally, so if someone speaks to you using visual words, they are connecting to you in the same wavelength.

The following explains the eye movement cues:

Looking up, left - Recalling an image or picture

Looking up, right - Imagining images or pictures

Centre, left - Recalling what was previously heard

Centre, right - Creating and inventing new sounds

Looking down, left - Self-conversation

Looking down, right - Going through own feelings and emotions

If you are a salesperson promoting a product and your female customer pauses and looks up (visual) towards the right (imagining), she is probably visualising herself using the product. By demonstrating to her further how your product can benefit her, you are clearing her visualisation doubts. If she then moves her eyes down to the left (self-talk), she may be convincing herself to the purchase. By asking her questions and answers them all, the sale has a high chance of being transacted.

We tend to move our eyes before we speak. When you have the ability to know which representational systems (rep systems) others use, you are able to communicate more effectively to them.

When making a business presentation on a product, it's wise to observe your audience eye directions. By keeping their eyes up indicate that they are highly visual; make sure you have lots of images and pictures to satisfy their visual needs. If you continue with your speech (auditory) or ask them how they feel (kinaesthetic) about your product, your audience will not stay with you, as you are not connected to them in the same frequency.

What does it mean then when the eyes move continuously left and right? Yes, that person is recalling information and at the same time, making up information. It may, but not necessary, mean that the person is uncertain or untruthful about what they are saying. Because when an answer is something that has never been thought about, then you may have to think about it (right) together with recalling (left) the information for the answer.

The above explained eye movement cues does not apply to everyone: a left-handed person will not effect the same rep systems as a right-hander. Do not assume that all patterns to be reversed: visuals might be recalled on the left while audios recalled on the right, but the patterns used will be consistent and regular. By observing the same person's rep systems closely, you will be able to detect the different positions effectively.

To experiment how your rep systems access information, ask yourself some questions and see where your eyes move. What is the colour of the top you wore yesterday? Did your eyes move up to the left? Isn't it interesting?
Effective Communication In Workplace
Meredith, 30, had been married to Ralph, 32, for more than six years. She was a stay-at-home wife and he was a top business executive. Ralph's work has kept him so busy that he really thinks that he has no time to start a ?family.? His frequent business travels have kept him away from home several days, and even weeks at a time. Like a typical workaholic, Ralph has made same mistake committed by many career-driven husbands --- neglecting his wife. This situation has even made Meredith think that Ralph and really married to his career and not to her. Meredith and Ralph had been fighting more than ever before and it was pretty obvious that there was already a serious problem with their marriage. She accuses him of being cold and indifferent, and he accuses her of being a nagger. All their marital woes have caused them enormous stress and anxiety.

Aside from financial trouble, infidelity, and problems with the in-laws, many marriages suffer from the simple lack of communication. Like Meredith and Ralph, many couples fail to resolve their problems early on. As a result, couples grow further apart and are left to struggle with their respective anger and frustration. Instead of speaking with each other as adults, many couples resort to withdrawal or the ?silent treatment.? In many cases, couples have already formed the way they communicate based on how their own parents communicated with each other. A person who grew up with parents who constantly fight has the tendency to be argumentative too. A person who was raised by parents who ignored each other whenever they had problems may have the tendency to ignore his partner and his own problems in marriage.

It is said that it takes two to tango and it takes two to argue. But many marriages end up in separation or divorce precisely because the couple even evades quarrels and just chooses to ignore their problem. With mutual ?silent treatment,? a couple denies their own opportunity to discuss and hopefully resolve their problem. And when they do talk, the couples would often just exchange accusations and even hurl invectives at one another.

Many women complain that men are so cold, indifferent, and insensitive to their needs and to the issues that affect their relationship. They say that men spend too much time at the office and neglect their duties as husband and father. Women feel angry when men go home only to spend time in front of the t.v. or go out to have drinking sprees with their friends. Men, on the other hand, complain that women are so boisterous, jealous, and nag all the time.

So, how can men and women in marriage deal with their marital problems? The first step that couples should take is to improve the way how they communicate with each other. Shown below are some of the ways how couples can improve their communication skills in marriage:

10 Ways to Communicate Effectively

1.No name calling and don't make any threats.

2.Don't interrupt when your spouse is still speaking.

3.Don't dominate the discussion and stay on the same topic or issue at hand.

4.Listen and pay attention to what the other is saying.

5.Respect each other and be prepared to make changes in the way you think, feel, and behave.

6.Avoid mentioning or bringing up past mistakes and old resentments.

7.Don't assume too much that you know what your spouse is thinking or feeling.

8.Don't presume that you're always ?right? in any argument.

9.Try to meet half-way or compromise.

10.Be honest and acknowledge the validity and importance of each other feelings.

Many couples forget that simple affirmation or small acts of love and kindness can do wonders for their marriage. A warm hug or attentively listening to your spouse can bring back a semblance of peace, love, and respect in your relationship. Indeed, one of the keys to a lasting marriage is effective communication. Given enough time and lots of patience, any couple on the rocks can revive their marriage. It just takes a lot of listening and kind words to make your marriage a real match made in heaven.
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About Author
Both Lavena Ang & Zuske Sagara are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Lavena Ang has sinced written about articles on various topics from Marketing and Communications, Software. Lavena Ang is a corporate communications specialist in Singapore who loves to write. She is proficient at using her psychology knowledge to improve the efficiencies and competencies of others in both their personal and work life. To reach Lavena, e-mail h. Lavena Ang's top article generates over 4400 views. Bookmark Lavena Ang to your Favourites.

Zuske Sagara has sinced written about articles on various topics from Health, Car Accidents and Depression Cure. Choose Variety of High Quality Medicines at Online MedicinesEnjoyed Reading this article? More here: Pharmacy Articles. Zuske Sagara's top article generates over 14800 views. Bookmark Zuske Sagara to your Favourites.
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