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Eye Tracking Web Usability

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Monitoring and Tracking Web Traffic



In this addition we will discuss the importance web site tracking and explain to you why it is so important to pay attention to your current web traffic.

Understanding what your visitors do on your site is crucial information, not to mention interesting. If your visitors proceed to purchase a product but then a large majority leave the site when they get to a specific page in the order process then you need to know about it. It could be that this page is confusing or hard to use. Fixing it could increase your sales by 200%. This is just an example; there are many reasons why you want a detailed analysis of your site visitors.

Most website hosting services offer a stats package that you can study. If you're not sure where this is, call up your hosting service and ask them. Statistics are a vital part of tracking your marketing progress. If you don't have access to website statistics get a package that can help you in this area. Do not get a counter that just shows how many visitors you've had. You'll be missing out on vital information that can help strengthen weaknesses in your site.

A good website hosting service would offer traffic logs that provide an invaluable insight into the traffic being referred to a web site from various sources such as search engines, directories and other links.

Unfortunately traffic tracking provided by web hosting services is often in the form of raw traffic log files or other difficult to understand cryptic formats. These log files are basically text files that describe actions on the site. It is literally impossible to use the raw log files to understand what your visitors are doing. If you do not have the patience to go through these huge traffic logs, opting for a traffic-logging package would be a good idea.

Basically two options are available to you and these are: using a log analysis package or subscribing to a remotely hosted traffic logging service. A remotely hosted traffic logging service may be easy to use and is generally the cheaper option of the two. WebTrends Live and HitsLink are two good, remotely hosted, traffic-monitoring services worth considering. However, WebTrends Live is a more complicated system and is suitable for larger ecommerce websites. “SuperStats” is another recommended traffic logging service.

These services do not use your log files. Typically a small section of code is placed on any page you want to track. When the page is viewed, information is stored on the remote server and available in real time to view in charts and tables form.

Log analysis packages are typically expensive to buy and complex to set up. Apart from commercial packages there are also some free log analysis packages available, such as Analog.

A good traffic logging service would provide statistics pertaining to the following:

How many people visit your site?

Where are they from?

How are visitors finding your site?

What traffic is coming from search engines, links from other sites, and other sources?

What keyword search phrases are they using to find your site?

What pages are frequented the most - what information are visitors most interested in?

How do visitors navigate within your web site?

Knowing the answers to these and other fundamental questions is essential for making informed decisions that maximize the return on investment (ROI) of your web site investment.

The most important aspect of tracking visitors to your website is analyzing all the statistics you get from your tracking software. The three main statistics that will show your overall progress are hits, visitors and page views. Hits are tracked when any picture or page loads from your server on to a visitor’s browser. Hits, however, can be very misleading. It is quite an irrelevant statistic for your website.

The statistic that is probably the most important for a website is Page Views/Visitors. This gives you a good indication of two things. First, how many people are coming to your site, and secondly how long are they staying on your site. If you have 250 visitors and 300 page views you can figure that most visitors view one page on your site and then leave. Generally, if you're not getting 2 page views per visitor then you should consider upgrading your site's content so your visitors will stay around longer.

If you see the number of visitors you have increasing as well as the number of page views per visitor increasing then keep up the good work! Always look for this stat as an overall barometer of how your site design is going and if your marketing campaigns are taking hold.

Also, a good stat to look for is unique visitors. Once a person visits your site they will not be added to the unique visitors’ category if they visit again. This is a good way to track new visitors to your website.

Page views are a good indication of how "sticky" your website is. A good statistic to keep is Page Views divided by the number of Visitors you have. This statistic will give you a good idea if your content is interesting and if your visitors are staying on your site for a long time and surfing.

Some people are intimidated by web traffic statistics (mostly because of the sheer volume of data available), but they shouldn't be. While there are many highly specialized statistics that can be used for more in-depth web traffic analysis, the above areas alone can provide invaluable information on your visitors and your website performance. Remember- this data is available for a reason. It's up to you to use it.

Eye Tracking Web Usability
Most eye tracking studies yield certain consistent results that can be applied across the board. Let's discuss a few of the data, and then you decide how it can be applied to your own site.

You've probably heard the statistic that says 70% of the people landing at your site will leave the page within 8 seconds. But what exactly does your reader look at during those 8 seconds, and how can you use this information to improve your conversion rates?

According to eye tracking tests, generally, the first place your readers look is the upper left hand corner of the site. This is where most designers put the logo or other bit of useless, egocentric information. This space would be much better utilized with a call to action or a headline.

And speaking of headlines, there is a huge trend going on right now that eye tracking studies definitely do not support. Have you noticed how many web sites have been using centered headlines in red text? Studies show that red headlines get glanced at, but not read. And centered headlines do not get read as often as left-flushed headlines, especially if the headline spans multiple lines.

The best practice is to put your headline in the upper left corner, use black text and keep it left-aligned. (Obviously, you'll want to make sure it's benefits-oriented, but that's a copywriting trick that has nothing to do with eye tracking.) Another interesting phenomenon is that people don't necessarily read your headline word-for-word. They read the first word, skim through the next few words, read the center words, skim through the next words, and practically ignore the last few word. So, for instance, the eye would look like this:

Read Read Skim Skim Skim Read Read Skim Skim Ignore Ignore

To take advantage of this, you'll want to use a very eye-catching word at the beginning of your headline, such as "Attention!" or "Finally!" and another extremely powerful word at the center of the headline (consider a power verb).

OK, one final note about headlines. Eye tracking studies give us some interesting insight into the length of the headlines: the headline on your web site should be no more than 52 characters long. To be more specific, the headline should be no longer than twice the length of the alphabet it is written in. Since the English alphabet is 26 characters long, we've got a 52-character headline to work with. Any longer than that, and not only will the end words be ignored; you run the risk of the entire headline being ignored.

All of this information definitely goes against the grain of what we're seeing on the web today: super long, center-aligned, red text headlines. If you have a hard time going against what appears to be conventional wisdom, I urge you to do several A/B split tests and prove for yourself what works best.

OK, the upper left gets looked at first, then what? Well, the next thing visitors look at, in general, is images, and especially photos of people. And the area of the photo that gets looked at the longest is the eyes and upper portion of the face.

However, it's interesting to note that stock photos simply get glanced at while photos of "real" people get an actually look. Many designers believe they are making their site look more professional by using stock photographs, but instead they are just wasting valuable real estate. Another benefit to using "real" photos: it increases your credibility factor and improves the trust level visitors place on your site.

Moving along, visitors go from the images to the text that is directly below the images. Oddly enough, most web sites do not use captions with their photos, even though both on and off line tests prove that captions do get read. If you do not want to use captions with your photos, be sure to put your most important text under the photos. And position the photos so they lead the eye into the text and not off the page. A popular design technique is to place the photo or graphic on the left side of the page. You're better off placing the photo on the right side of the page in order to drag the reader into the page.

And a final note on graphics - when creating a graphic representation of a product (think especially of e-book covers and infoproduct boxes) many designers simply create a thumbnail of the product by resizing the image. Unfortunately, the text within the image now becomes unreadable. Eye tracking tests prove that if the text is readable, the graphic will get read and clicked on. You'll get much better results by creating an entirely new image that is meant to be read at a small size.

(Don't worry if the image is not the exact cover that appears on the e-book. By creating something similar, but readable, you will have better conversions.)

So, how do you take this eye tracking data and design a page for optimal conversions? First, decide what you want your visitors to do on the page, and then lay your page accordingly. Try starting with a banner-like header with your logo at the very top of the page.

Follow that with a black text, flush-left headline of 52 characters or less. Under that, place a left-aligned photo of yourself or another "real" person or a legible reproduction of your product or e-book. Next to the graphic, place a black text, flush-left sub-headline using power words in the front and center of the headline.

Time To Implement: Implementing eye tracking data can be relatively simple or extremely complex depending on your current site layout. If you have a template-based site or if you use a WYSIWYG editor, you should be able to reposition the various elements of your page in under two hours.
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John Farina has sinced written about articles on various topics from Video Games, Affiliate Programs and Computers and The Internet. John J Farina is a writer and a successful affiliate marketer. He publishes a free newsletter, Xtreme Affiliate Review which is chock full of tips, tricks, and techniques on how to become a high earningaffiliate. He also provides expert reviews on which a. John Farina's top article generates over 33100 views. Bookmark John Farina to your Favourites.

Karen Scharf has sinced written about articles on various topics from Strategic Planning, Computers and The Internet and Marketing. Karen Scharf coaches and trains website owners on various tricks and techniques that have been proven to increase website conversion. She offers a FREE subscription to her. Karen Scharf's top article generates over 18100 views. Bookmark Karen Scharf to your Favourites.
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