Marketing can be described as the intellectual background to the sales effort. Without a solid marketing plan, the product of research, thought and creativity, the sales effort is doomed to failure. When growing market share in a competitive market the additional requirements of sensitivity to the market and aggressive competitiveness are also required. Great marketers have strong personalities and from the above you can see why this is so.
Often the term "marketing" is confused with advertising, but this is just one facet of a complex diversity of research and promotion to the customer. It is the effectiveness of this multi-faceted plan that will determine the success of the marketing drive. The greatest marketer will have the greatest market share and will become the market leader. Marketing is about positioning companies, services and products; it is about creating long-term relationships in the community and the market segments where the company's products and services are directed.
The Golden 20/80 Rule
In marketing, as in life, the Golden 20/80 rule applies. Statistics have shown that 80% of sales come from just 20% of the client base. Expanding market share is therefore a combination of eliciting more sales from the top 20% of your customers and expanding your total customer base so that 20% of them is a larger percentage of prospects. Research and understanding the market segment is the answer here. The marketer needs to go back to basics and ask who the existing clients are, what their needs are, why they use the company's services or products, when they use them, who the company's prospective customers are, how the company's products and services can better serve existing and new customers, and so on.
Check Out The Competition
It can be fairly stated that no matter what business a company is in, someone somewhere with a similar business is competing with the company for its customers. It is their market share of the competition that the marketer is planning to reduce so he had better know the enemy. Don't be deceived; customers are fickle. If they feel they are getting a better deal elsewhere they will move. That applies to the competition too. The customers can be bought over, but then the marketer has to know what the firm is up against.
Develop market niches
It might mean changing existing services and products or it may mean introducing entirely new ones, but seasoned marketers know they must develop new niches new groups of customers who are looking for something entirely new. Even users of existing products and services may change their preferences, creating a new market niche. The serious marketer never takes customer loyalty for granted. He looks for ways to bring together changing demand and new products and services. Developing new niches is an excellent way for marketers to increase market share and deplete the customer base of the competition.
How To Develop A Marketing Plan
Along with your business plan, your small business marketing plan is one of the most important long-term plans you'll make for your small business. Some small business owners choose to ignore that advice, instead preferring to fly by the seat of their pants, so to speak, to “wing it.” While some of those small business owners are successful, they're not nearly as successful as they could be had they laid out a well-defined small business marketing plan. Brandt Stohr advises business owners to create a well laid out marketing plan
Small business marketing strategy step 1: Know your market
The first step Brandt Stohr advises in developing a successful small business marketing strategy is to make sure that you have a really solid handle on your target market. Ask yourself: Who are my customers? Once you've identified who they are, ask yourself: What are my customers' problems? What are their dreams and aspirations? The surest way to answer those questions, of course, is to ask your customers themselves. Even if you can't afford to hire a small business marketing firm that will conduct focus group tests for you, you can do your own simple survey by hitting the streets and talking to those people you plan to sell to (and make contacts at the same time!). You'd be surprised how powerful that simple task is yet how few businesses do it. Brandt Stohr advises to find a starving market first and then feed it!
Small business marketing strategy step 2: Know yourself
The second step in developing your small business marketing strategy is to get to know yourself (your business), once you've gotten to know your customers. Ask yourself: What does my business do? How is my business different than my competitors'? How does my business help solve my customers' problems or help them achieve their dreams? Brandt Stohr advises answering these questions will help you to define your unique selling proposition – those aspects that set you apart from your competitors.
That unique selling proposition should become your brand – your business's identity. Your brand is what will pervade all of your marketing materials and what your customers will use to identify you. Brandt Stohr advises his clients on the importance of diligently developing your brand as part of a successful small business marketing strategy can't be overstated.
Small business marketing strategy step 3: Analyze your competitors' small business marketing strategies
Once you've developed your brand – that unique identity that tells your customers who you are and how you're different – you can begin thinking about how you're going to actually market your business. First, look at your competitors' small business marketing strategies. Are there obvious gaps that you could fill (and thereby stand out among the competition)? For example, if you see that none of your competitors have websites, you could stand out with a small business marketing strategy online.
Wherever you market your business, it must be where your customers are. For example, small business marketing online will be a waste if none of your potential customers use the Internet. Likewise, you may think that writing a monthly column in your local newspaper would be a great way to advertise your services and establish yourself as an expert; but if none of your potential customers read that paper, that small business marketing strategy will fail. Brandt Stohr teaches his clients to get to completely know your clients lifestyles, hobbies, habits, attitudes intimately.
At this point, your small business marketing strategy will not only be defined by where your customers are and what your competitors are doing, but it will also depend on your small business marketing budget. A full-page spread in a national magazine may be the best way to reach your target audience, but if you can't afford to shell out tens of thousands of dollars, it's not the small business marketing strategy for you.
Wherever your small business marketing plan takes you, the careful development of your small business marketing strategy – by knowing your market, knowing your business, and analyzing your competitors' strategies – will be a critical determinant of your long-term business success.
Both James Copper & Brandt Stohr are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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