When making conference calls, it's important to make sure first of all that everyone is seeing eye to eye on the technology that's going to be used. Sometimes, more traditional investors and older corporate managers may have a problem with appreciating new technology, so when using high-tech conferencing software, you may find yourself using the audio conference call features most frequently.
Remember back when teleconferencing was still new and corporate entities were still adjusting to it? You may come across that sort of psychological resistance when trying out new Web conferencing software. At any rate, your job is to make sure your audio conference call proceeds without a hitch!
A good audio conference relies foremost on the integrity of your connection. Are you and the other members of the conference all using fast connections to hook up to the Internet? Fortunately, a lot of audio conferencing software can adjust to the speed of the linkup of each individual user, so that even if the connection is relatively slow, he or she can still avoid missing out on key parts of the exchange.
The integrity of the software itself is also important. Do you have reliable, flexible software that doesn't crash or conflict with certain business-central programs? Does your software operate across a variety of platforms, and are there any restrictions on usage? In certain cases, enterprise-level conferencing software is paid for via subscription, which means you can't use your software anymore once the license you have purchased has expired. You have to renew the license, or seek another provider.
Audio conferencing isn't exactly outdated, given today's advancements in messaging technology; it still has its distinct advantages. For one thing, it's lightweight, so that a large number of people can connect to the central server via their software, without putting a strain on either the server or their computers. For another, software made purely for audio conferencing is inexpensive!
In some cases, it can actually be free! Modern chat messengers such as AIM, MSN and Yahoo allow free VoIP calls via headsets, and all you and the other person need to have is the same version of the free downloadable software. This works especially well for small groups, or one-on-one discussions. However, there are some security concerns. Free audio chat clients are generally insecure and if any important information is to be transferred online, they might get lost or hijacked along the way. For high-profile conferencing needs, purchasing professionally made enterprise-level Web-based audio conference call software is still the best option.
Make A Conference Call
To get the maximum out of your listeners, there are some etiquette you must adhere to.
1. Moderators should be on time.
A moderator should arrive a few minutes early to greet each of the participants, and let them know when everyone is present and ready to start the call.
2. Always introduce yourself when speaking for the first time.
It is important to introduce yourself when first speaking as other participants may not recognize your voice.
3. Avoid putting your phone on HOLD.
Putting your local phone on hold could introduce music into the conference, so when considering the hold function please use #6 instead. Otherwise your hold music will play into the conference call, and make it impossible for the other participants to continue the meeting in your absence! (Remember to un-mute yourself when you come back.)
4. Create an agenda and keep to your schedule.
Remain consistent with the time line and agenda as prescribed in order to respect the time of the other participants.
5. Clearly state when calls end.
If participants linger after you have hung up on the call you will get billed! Ensuring that all participants understand when a call has ended will avoid any possible confusion so stay on the line and make sure everyone has left the call.
Both Trevor Mulholland & Abe Cherian are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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