Do you ship to countries outside the United States?



Yes, we currently ship to most countries around the world. However, due to customs issues, we don't ship to Venezuela, Guatemala, and countries in Africa. See our shipping page for more information.Similar to the Universal Express program, Halloween Horror Nights Express Pass allows you to skip the regular lines to the haunted houses and select attractions. Halloween Horror Night Express passes are limited and are sold on a first come first served basis.

Do you ship to APO/FPO addresses?

Yes. We ship to U.S. military addresses worldwide via Priority Mail from the United States Postal Service. Please allow up to 10 business days for delivery to the APO/FPO box.One reason may be the use of "cookies.

How can I be sure my order has been received?

After you submit your order through our Web site you'll receive an e-mail with your order confirmation number. You can click on the order confirmation number to view your entire order. You may also check the status of your order on our Web site, but please allow 24 hours for your order to appear on our Web site tracking system.One reason may be the use of "cookies." Our Web site is designed to recognize cookies on a computer, and if you've disabled the cookies function on your Internet browser, items can't be added to your shopping cart.

I can't find the costume or item I'm looking for. What should I do?

We have over 100 costumes to choose from - including lots of new styles, and many designed exclusively by us. To assist you in finding an item, type a keyword or item number from our catalog into our search box. If you're still unable to locate the item, please e-mail or use our convenient Live Help feature.Similar to the Universal Express program, Halloween Horror Nights Express Pass allows you to skip the regular lines to the haunted houses and select attractions. Halloween Horror Night Express passes are limited and are sold on a first come first served basis.

How can I be sure my credit card information is secure when placing an order on your Web site?

Costume Express uses the latest SSL (secure sockets layer) encryption technology. See our site security page for more information.We guarantee that your order will arrive within the time frames listed below. The time to process and ship the order is included within each guaranteed time frame. All delivery time frames other than Standard are for the 48 contiguous United States only. Please note: Orders are processed and shipped from our warehouse on business days only, which are Monday through Friday. We don't provide Saturday, Sunday or holiday delivery.

Why didn't the promotional code work on my Web order?

All promotional codes have certain requirements that must be met. If your promotional code is from a catalog, the criteria and expiration date of the promotion will be located on the inside cover of that catalog. If you received a promotional code via e-mail, the criteria for the offer will be located at the bottom of the e-mail. If your order meets the criteria of the offer and the discount wasn't applied, verify that the promotional code was entered correctly.