While most commercial phone systems offer standardized features such as voice mail, call forwarding, transferring and hold music, not all are created equal. With three different options for businesses, it's important to understand that the phone system you choose should be reflection of your businesses size and where you expect to be several years down the road. If your company has a very small number of employees, a KSU-less system might be the right choice. KSU-less systems offer a high degree of functionality for a much lower initial investment. KSU-less phones are not tied together in the sense that traditional phone systems are. Instead, the actual handsets provide commercial phone system features, instead of connecting to a central control unit.
For mid-sized companies, key systems offer more features and are expandable for normally up to 35 handsets. Key systems utilize a central control device called the key system unit (KSU) to manage the connected network of phones within your business as well as any outgoing or incoming calls. In recent years, key systems have become so advanced that many rival PBX systems in terms of standard features and customization.
For large companies with over 35 to 40 employees, a PBX system is the way to go. PBX systems offer the greatest amounts of functionality are highly expandable. A PBX central terminal controls all phone systems in the same manner that a key system does, but can do so for a substantially greater number of phones.
Almost all PBX systems come with the standard features necessary for phone system operations as they pertain to large businesses. PBX systems are highly programmable and can be configured to meet the individual needs of any business. The only downside to PBX systems is the overall expense compared to key systems and KSU-less systems. Still, if your business needs over 35 handsets or may in the future, PBX is your only choice.
There factors that will determine the size of the system you need are the number of lines and the number of extensions you will need. Lines are the number of outside phone lines your phone system can simultaneously connect to. Extensions are needed for every handset or other device that the company needs to connect to the phone system. Knowing both can give you an idea of which phone system is right for your business.
Multi Line Phone Systems
Factor in the cost of wiring and your cash outlay becomes bigger.
But what if I told you that you could have a multi-line telephone system for less than $10 a month?
•No wiring
•You get your own personal 800 toll free number with the system
•Plus you get a bundle of other features expensive systems can’t touch
Sounds rather unbelievable, doesn’t it? But all you have to do is check out ‘toll-free pbx telephone communication services’ on the Internet. You’ll find it’s all absolutely true.
Here is how a toll-free business phone system works.
When you sign up with the toll-free business phone service you receive your own personal toll-free number. You can use it on your business card, in your advertising or include it in any of your promotions. In fact, it is the only number you will ever have to give out. It becomes the number for your office, fax machine, cell phone, home phone or any other phone in your office.
Your multi-line toll-free business phone will provide you with a number of extensions. These can be set up anyway you want. You can make #1, your office...#2, your secretary...#3, your fax...#4, your home...and on it goes. And remember, there is no wiring required. You can arrange for your toll-free business telephone in the morning and be using it that afternoon...without having to buy extra equipment.
Your phone can be answered in a number of different ways.
You can, of course, answer the phone yourself or have someone in your office do it. Or it can be answered by one of several greetings you or someone else records. For example, you can have one message for daytime and another for after closing hours. These messages can greet your callers in your voice, provide a list of menu options (which are the extensions you set up), invite them to leave a message or suggest they call back during business hours.
Each of these messages can be setup to automatically click-in at appropriate times of the day. That way you don’t have to remember to activate them manually. You won’t end up driving a block away from your office and suddenly think that you didn’t change the telephone message before you left.
However, you can override the automatic setup, make any changes you want or record new messages by simply bringing up your control panel on the Internet. This control panel can only be accessed by you or someone you share your password with and makes everything apple-pie simple.
No busy signals.
It doesn’t matter how many extensions are being used, your phone will always be answered. If an extension is busy, the caller will be invited to either stay on the line or leave a message. And if they decide to hold, you can provide music while they wait. This music can be anything you want because you select it...record it...and upload it using your personal control center.
Have your calls forwarded.
This is another feature with toll-free business telephone services. If you’re going to be out of the office and want all your calls transferred to another number, you can set this up in less than a minute through your control center on the Internet.
Also, if you are expecting an important call or fax and won’t be in the office to receive it, relax. Your multi-line toll-free services will send you an alert as a text message on your cell phone or PDA.
Here’s still another ‘out-of-the-office’ feature. All messages left on your voice mail are recorded as a ‘wav’ file which means they can be e-mailed. And they will be...automatically. So wherever you are, you have access to your messages either on your computer or by picking up the phone and calling your voice mail.
Customize your phone number.
Let’s say you run a wholesale florist business. Think how much easier it would be for you and your customers if you had a toll-free number such as 1-800-FLOWERS. Easy to remember. Simple to give out over the phone. And every time someone sees or uses your telephone number, you are promoting your business.
Your toll-free business phone provider will help you select a custom number that fits your business.
Keep track of all your calls.
Your toll-free business phone service will keep a log listing every call you receive or make. If you bill for telephone time, you always have a complete record showing every number you called or the numbers of people who called you. The log includes the length of the call, the date, the telephone number and other information you will find useful. It will even include missed calls.
All these features are available without new equipment, wiring or delay.
You could pay thousands of dollars for a multi-line system and still not have all the features talked about in this article. So before committing yourself to a multi-line telephone system, consider its reliability.
Remember, you can have a full-function telephone system that will give you the appearance of a large business within a day or less. And without any hassle, equipment shopping or having your home or office torn apart by a need for rewiring.
A toll-free business phone system will give you everything you need or want...and then some.
Both Kingston Amadan & Mark Richardson are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Mark Richardson has sinced written about articles on various topics from Business Intelligence, Cash Advance Loan and Business and Finance. Manohar Chapalamadugu is the president and founder of 800PBX, industry’s most reliable toll free number providers with PBX services inbuilt. Visithttp://www.800pbx.com for mor. Mark Richardson's top article generates over 1600 views. Bookmark Mark Richardson to your Favourites.
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