The CEO or top management generally proposes the need for a Six Sigma initiative. Conducting interviews of these people is equally necessary, as is the need to interview other key influencers.
These interviews are needed to understand the factors to design the deployment plan, integrate it with the company environment and make it part of the company culture.
Interview Subject Matter:
-Most important is understanding the organization's corporate strategy and priorities. The products and services of the organization have to be properly understood. Interviews should be able to identify areas that may be the barriers to the deployment plan.
One major barrier is the resistance or lack of acceptance of top management regarding the need for such an initiative. Additionally, their consent to allocate some of the workforce to dedicated responsibilities, such as for Black Belt positions, is needed.
-If there were initial change initiatives undertaken in the past, then the reason for their failures or the need to undertake a new one like Six Sigma is highly important in making a proper deployment plan.
Also, interviews should be conducted at all levels to understand the feeling of the organization as a whole; enthusiastic or skeptical, a means to accomplish goals or simply a passing fad.
-Interviews should be planned to identify the decision-making and conflict resolution process. Six Sigma team leaders should be able to ascertain the team attitude in decision-making and implementation of the decision.
-The key players in decision-making and planning and those who will be affected by the changes should be interviewed so that any problems that may arise in the entire deployment can be studied and eliminated.
-The coordination level among all members of the organization can also be estimated from the interviews. If the efforts are not coordinated and aligned with the goals of the team - and the organization as a whole - then all efforts will be wasted.
-If some team members are aware of Lean Six Sigma, then their understanding and experience can be utilized for various roles in the Six Sigma initiative.
-The trainings conducted and the success and utility of them should be fully understood. If previous trainings have not been successful or useful, then the expectation of members from those trainings should be carefully noted.
-It is important to find out if any union issues exist from the CEO and top management. The effect of the union factor on such initiatives has to be established.
Openness to new approaches is important for the success of Six Sigma deployment. Any resistance to change should be known and a deployment plan designed with these factors in mind.
The answers to these questions will be very useful to a put a strategy in place to deploy the project successfully with the least resistance - and the probability of failure is drastically reduced.
Six Sigma Certification Exam
For example, businesses that are not afraid to take calculated risks can try out the highly successful Japanese technique 'Yokoten' , which basically means taking something from one place to another.
For better understanding, we'll look at how 'Yokoten' can help businesses in streamlining and simplifying their risk management functions.
Sharing Data Available From Completed Projects
It is true that each and every Six Sigma implementation project is different in terms of the stated goals and objectives, but since the major risks involved such as customer dissatisfaction, increased cost of operations, etc. are more or less the same, businesses can always depend on Yokoten to take proper care of the associated risks. Yokoten can certainly help, because it emphasizes increasing learning at the organizational level through the sharing of implementation data and other critical information as might have become available from completed projects.
However, since the amount of data and information collected from completed projects is often too large and unclassified, businesses are required to put in additional efforts, especially if they are to derive any real benefits from the vast amount of collected data and information. The best that businesses can do is create an independent team comprising of members having the requisite technical knowledge and expertise and a fair amount of experience in Six Sigma implementations.
Such a team can certainly help because it will know exactly the data or information that needs to be gathered from the completed projects and shared with the ongoing project. This will eventually make the implementations a lot more affordable and risk-free, all of which will prove beneficial for the business, both in the short term and long term.
Sharing Data from Concurrent Projects
The fact that Yokoten calls for sharing data from completed projects may tempt many people to believe that it can only be deployed by old patrons of Six Sigma, but this is certainly not true obviously because Yokoten does not prohibit the sharing of data from concurrent projects, which works just as well.
Data and information collected from concurrent project may be relatively less reliable, but since businesses that have just recently opted for Six Sigma, hardly have any other effective option, it does make sense to opt for Yokoten.
For best results, businesses need to avoid using data and information that may lack conclusive evidence in terms of its applicability to a given business process.
Both the methods described above are quite effective, but if businesses want to provide the best cover for the associated risks, they should opt for the penultimate 'Yokoten' technique, which lays emphasis on getting the most critical data and information from both completed and concurrent projects.
The usability of this technique is however limited obviously because there are not many businesses that claim to have both completed and concurrent Six Sigma implementation projects, apart from the project currently being targeted.
Tony Jacowski has sinced written about articles on various topics from University, Six Sigma and Information Technology. Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online six sigma training and certification classes for six sigma pro. Tony Jacowski's top article generates over 90500 views. Bookmark Tony Jacowski to your Favourites.
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