When discussing Six Sigma document control issues it is essential to recognize the effect Six Sigma has on any firms QS/ISO 9000 initiatives. From its inception until today, Six Sigma has evolved and at present is much more than a defect control mechanism. It is referred to as a methodology that is used to control course deviations that have the capacity to cause defects. In any process where change is initiated, there is often an undesirable variation in end results. The 6-Sigma methodology is intended to manage variation and do away with such expected defects. Its use guarantees superior performance, consistency and value to the end user.
Major Techniques
The two Six Sigma methodologies to be understood are Six Sigma DMAIC methodology (Define, Measure, Analyze, Improve, Control) and Six Sigma DMADV methodology (Define, Measure, Analyze, Design, Verify). What is most important in Six Sigma document control is timely interception and communication. When using 6-Sigma to uphold ISO 9000 certification, document control is an important aspect of the entire process. The Document Control feature is helpful in regulating the known coordinates. Its need arises when changes are made in any regular practice. As and when there is change in a system, it may require a while to understand and adjust to these alterations. Since the authorization to amend standard procedures is often made by an individual or specific body within a company, it is very important that all staff members who will be affected with these changes are notified in time. An accurate control measure guarantees that all personnel who are going to be affected by this interference are made aware of the changes. The document control aspect helps them analyze these changes, as well as realize that the new directives are now part of standard procedures. Document control helps associated personnel adhere, acknowledge and understand revisions in standard practices.
Alternatives
The document control procedures and alternatives have been discussed long enough to rationalize Six Sigma implementation. In most cases, a lot of objective revisions and realization of the need for change is possible through ISO 9000 Corrective Action data evaluations. The alternative is to use a proactive approach when implementing 6-Sigma to help provide greater value to the end customer along with developing a particular company"s reputation and projecting a much needed competitive edge. In Six Sigma methodology implementation, a company"s management selects and sponsors the Six Sigma project that is intended to accomplish planned objectives. As such, a specific project is awarded to a team that has potential process personnel and is led by a certified 6-Sigma Black Belt. Aside from having access to adequate funds needed to work on a new project, the team is also permitted to make authorizations to bring about the required change and implementing the blueprint of the methodology that is chosen.
Advantages Of Document Control
The document control procedures and alternatives ensure that a thorough evaluation has been carried out prior to undertaking any new project. Six Sigma methodology, together with an ISO 9000-type Document Control system avoids negligence of vital factors, provides accurate logistic results, allows for insight into long term project results and prevents process personnel from resorting to any previously used plan of action.
Six Sigma Control Plan
Resistance may be shown by employees by ignoring the new process, disagreeing with the benefits, or criticizing the new tools or software applications.
Communication is the Key
Six Sigma team leaders must keep reminding employees of the vision of the organization. It helps to maintain employee morale and belief in the change process. Frequent communication about the positive results of any basic changes will help build up faith in change among employees.
When a company implements Six Sigma, some people will show resistance by ignoring the new process. Change agents can illustrate with examples the new processes being merged with the existing processes and giving better results. They can make the process impossible to ignore by linking it to annual reviews, incentives and appraisals.
Six Sigma Training Sessions
If employees are not trained properly and clearly on the new process, then they may resist, it considering it to be very difficult to implement. This will happen if they are accustomed and experienced with another process for a long time. Clear communication by way of newsletters and emails or discussions will make Six Sigma implementation a lot easier
One-on-one training is also a solution, as some people absorb changes better in a situation in such a setting. Allow them to ask the simplest questions about the change, so that they return satisfied about the need for the change and the relevance of the Six Sigma implementation.
By making checklists about the various factors and providing helpful guidance or quick references, the processes can be made much simpler to implement.
Feedback Mechanisms
The most common way of showing resistance is by way of criticizing the new applications or tools. Keep a feedback mechanism for tool enhancement and continuous improvement. This helps give a sense of ownership to employees, and an improvement makes their contribution visible.
Though it may not be implemented in the end, the participation of each employee is very relevant to their acceptance of the change.
Unless the benefits of the Six Sigma implementation are clear, there will be resistance to change. If there is concrete proof - by way of charts or sheets showing the success of the implementation - the acceptability of the process becomes simpler. You should have examples of success stories in hand before rolling out the new process.
Never grant any exceptions to any process that needs even a minimum change. This will lead to more exceptions being expected or desired by others, which will result in the ultimate resistance to change. Never allow putting off the Six Sigma implementation to a further date than planned. If the change is beneficial, implement the project at the earliest opportunity.
Do not react to resistance with surprise; Six Sigma team leaders should expect it and plan accordingly. Your efforts in resistance management will help you overcome the greatest hurdle in managing Six Sigma implementation resistance from employees and managers.
Tony Jacowski has sinced written about articles on various topics from University, Six Sigma and Information Technology. Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online six sigma training and certification classes for lean six sigma, black belts, green belts, and yellow belts.. Tony Jacowski's top article generates over 90500 views. Bookmark Tony Jacowski to your Favourites.
Bits And Pieces Store Rest assured, regardless of what happens, Chevrolet is devoted to making their SUV models the top of the line and the benchmark by which the rest of the industry will be judged