Sydney, Australia, April 22 2008 – Total Recall, Australia's leading provider of innovative call recording solutions, has been selected to provide communications recording solutions to numerous airports in Colombia. The Total Recall MAX servers will be used to record communications in air traffic control as well as general airport operations.



Total Recall MAX was chosen for its high level of reliability, proven in thousands of installations worldwide. The inclusion of hot-swap power supplies, RAID hard drive storage and a UNIX operating system as standard was especially decisive in winning the tender. The commissioning authority recognised the value of the maximum uptime available from Total Recall MAX, especially as it was being applied in a critical infrastructure facility.

The easy VoIP recording upgrade path was also a deciding factor in selecting Total Recall. Airports, like other heavy telecommunications users, are increasingly migrating to VoIP in order to enhance efficiency and realise a greater return on ICT investment. The Columbian airports in question saw greater value in upgrading to SIP VoIP recording via a simple license key, rather than having to purchase a new call recording server in a few years time.

“Airports are increasingly turning to innovative technology products to provide better security and training” said Dale Payne, International Dealer Manager for Total Recall. “We are pleased to be providing solutions which will assist in securing these facilities now and well into the future”.

Total Recall has been applied in airport environments before, recording phone and radio communications for air traffic control, security departments and general operations. Total Recall has also been selected by several major European and Asian carriers to record communications at the corporate level.

Total Recall is also pleased to announce announced that Semco Maritime, a major Danish conglomerate with diversified mining and engineering interests, has selected Total Recall Max to record communications in an offshore oil facility near India. The Total Recall Max server will record both VoIP and radio communications at the multi-million dollar facility.

Total Recall was selected for its proven capabilities in offshore environments – similar solutions have been deployed by Shell, Chinese Petroleum Corp and Exxon in various locations worldwide. Semco also saw enhanced value in the Total Recall Max solution via its hybrid recording capabilities, which allows VoIP and Radio transmissions to be captured in the same server. Total Recall will enhance security at the facility by expediting emergency responses and improving employee training.

The customer was especially impressed with the included client software, Remote Manager. They were able to extend the functionality of Total Recall to more employees, while maintaining corporate data security policies, thanks to the recently implemented “authorised channels” function. This allows network administrators to specify the channels users can monitor and search from their PC, ensuring optimum security while still offering the benefits of high-end recording to everyone within the business.

The customer was also had the option to safeguard employee privacy through the included Record on Demand function – switching the call logger off is as simple as keying in a three digit code. This has proven to be universally popular in overcoming employee resistance to recording in general, as well as offering greater security and flexibility in our call recording solution.

“We are very pleased to have added another major player in the resources industry to our catalogue of satisfied customers” said Dale Payne, International Dealer Manager for Total Recall. “The growth of Total Recall sales into this market is testament to the flexibility and reliability of our solutions”.