- Don't be naive and look like a novice by thinking otherwise.
Rank potential objections and prepare good answers for each.
- Do your homework and your client will say yes and stay loyal.
Anticipate the objections and build them in to your presentation.
- Be organized, open and well prepared.
Ask for the objections up front.
- It's refreshing to have a sales professional so confident of the solution they are offering that they ask for the objections up front. It will help build trust and confidence. It also starts a dialog, engaging your client where they live.
Deliver a sizzling presentation.
- When you draw your client into the experience you offer so they can't live without your product/service, you have an effective tool to close the sale.
Focus on value and benefits.
- Feature by feature comparisons are all fine on paper. They are very useful collateral to leave behind. But the client is really only looking for the benefits he will gain and the problem you will solve for him. Is the value of those benefits and results warranted for the price tag you propose?
Prepare comparison or competitive data to show your product's advantages.
- You need the meat to substantiate the benefits you are offering in your sizzling presentation.
The first NO doesn't mean no, rather it is a request for more information.
- NO is simply an invitation to provide more information and allows you to ask more questions about their need. Each NO is an opportunity to learn more about their problem and offer the best solution tailored to their need.
Develop a counterpoint for every objection.
- Don't hide past mistakes/product issues. Acknowledge them and what you've learned or changed to make it better for clients now. That is, make lemons into lemonade.
When you learn that objections can help, rather than hinder your business, those same objections will create opportunities to investigate clients' needs more. With an increased understanding of their needs, you can better demonstrate your capability to deliver. Commitment will come in stages advancing you toward a final decision.
Overcoming Objections In Sales
Making phone calls is really not all that bad. The thought of having to do it, is actually much worse than having to physically sit down and do it, and once you get on a roll, it's never as bad as it seemed.
The part of making cold calling sales calls that you will find to be most painful are the objections you will be faced with, such as, and most annoying, is the hang up, which doesn't happen as often as people think. In this particular case, I have no answer on how to meet this challenge, my suggestion would be, not to stress over it, just move onto the next phone call.
Another objection you will be faced with is:
I'm not sure. I have to think about it.
My suggested response to this objection would be:
I understand that you need to think about it, but perhaps there is something I did not explain clearly enough, is there anything you would like to go over one more time?
Or .. .
I know when it comes to making a commitment over the phone that it is easy to become lost in the confusion of everything that has to be done and understood, is there anything I can go over with you one more time.
If that doesn't get them talking again, then let them go by politely asking for their permission to follow up with them in a few days, and, if you could possibly send them out some literature, along with your business card.
Another common objection is:
I have to ask my spouse.
A good response to this objection would be:
Is your spouse available at this time? I would be happy to speak with him/her.
Again, if this does not work, then let them go, and politely ask to send out literature, and follow up with a phone call.
And one other objection you may run into .. .
I have already taken care of that, or I am working with someone else.
If you are hit with this objection, it is most likely your prospects way of telling you they are not interested.
On the other hand, if they tell you they are working with someone else, it never hurts to take a chance, and ask your customer if they would like to see if you could get them a better price, or even a better product. It can't hurt, and if they are interested than go for it! If not, than let it go right there, and move onto your next prospect.
And remember, challenges are nothing but obstacles on your path to greatness!
Both Kerri Salls & Jay Conners are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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