Or there could been times when a sales associate at your local community computer store did not even know what are the products he is selling. You might have also experienced being placed on hold over the phone for a long time when you called just to ask a mail order company about their toll free line services.
These negative buying experiences are always associated to shoddy and low quality customer service. Is it really that hard to find good quality customer service support nowadays?
Many companies have always put in their trademarks about putting people first. However, customer service is not very well offered the way it should be. In fact, with the many consumer groups criticizing low quality customer service support, many companies have put a lot of efforts on improving their respective customer care assistance to their customers.
With the competetive markets nowadays, the business that has great customer service is the one that can obtain a stable position and excel more than its business rivals.
Having a great customer service means that you are exceeding the expectations of your customers and not only satisfying them.
Others may think that customer service only involves the product or service you being offered but it also involves looking after for the people interested about the features you sell or service.
Having great products and high quality service should be your first step to create a reputable and credible market. Every client looks out for the quality of a specific product.
This can be tough especially when the product you sell has a reasonable price that is competitively priced with other similar products. If you are manufacturing your own product, make sure that you produce quality products by enhancing, improving and providing guaranteed satisfaction to the end users.
Now that your customer base is growing because of these good quality products, you must now assess your pre and post sales services performance.
There are many sellers out there that only care how they sell the product. Yes, customer service selling may literally mean serving the client.
Customer service clients should care about customer care assistance in providing high quality assistance and support for customer satisfaction.
Here are some important things to remember in customer service.
1.As a seller, you should remain polite and use appropriate style in dealing with customers.
2.You should always remember that the customer is always right.
3.You may offer refunds if the problem is unfixable.
4.Make your customers feel free to ask questions.
5.Make sure to make follow up calls to ensure product efficiency.
6.Be open in providing extra information about the product. You may send out pictures and brochures.
Good customer service should be offered with politeness, respect, understanding and with proper knowledge. It is proper to attend customer concerns promptly and accurately.
Make sure that every customer concern or questions are answered accordingly to ensure a guaranteed customer service satisfaction among customers.
What Is Good Customer Service
Did you know that good customer service is the primary factor in determining whether your business will thrive or fail? In other words, someone may set up a business in a thriving community where there is lots of traffic, but if there is no customer support or if support is poor and unfriendly, this business may fold under within 6 months. On the other hand , someone may set up a business in a more remote erea and give excellent, friendly customer service and their business may thrive.
You must realize that a satisfied customer will bring repeat sales because this person knows exactly what to expect from you and your goods or services. They will recognize your business practices and will do business with you in such a way that will bring about a satisfying transaction to both you and your customer.
As you build relationships with your customers it will in turn establish a relationship with your customers family and friends. This can bring in a flow of long term valuable customers who will continue to shop with you and also tell others about your business services. This is free 'word-of-mouth' advertising which will result from loyalty and friendly customer service.
Yet another very important reason for quality customer service is the fact that many major purchases are not made during the first contact. Very likely the prospect is shopping for a good dependable provider to do business with. They may purchase a small item just to see the quality of the product and to see what kind of service they recieve. If they are satisfied with your services and products, then you have more than likely established a life long customer with the potential of many more.
Good customer service may include rewards in the form of a coupon that can be used for free or discounted items or some other kind of promotion that will draw people to visit your place of business. People like free and discounted items and will probably return for more at a later date.
You must be wise when it comes to the treatment of your customers. You have to understand that without your customers you will not be able to pay your bills or support your business. So, even the hardest and meanest customer service representative will admit the need of a loyal and friendly service provider.
Both Dave Poon & Clara Nolt are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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